PS
Preshan S
1 reviews | Active since Jun 2015
25 Jul 2026, 13:28
Don't Use this insurer
Logged Geyser Burst (Sat), Geyser replaced(Sun), ceiling damages, poor quality work till 11PM (Wed), Logged poor work and new geyser burst(Fri), geyser replaced, main water pipe damaged in process, tub and tiles damaged, waiting approval , workers onsite - no approval and more excess on their damages, still waiting for management call.
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Replies (2)
Aon South Africa Pty Ltd's replyOfficial
28 Jul 2026, 12:47Good day Preshan,
We acknowledge receipt of your complaint.
We regard this matter in the most serious light and please know that it is receiving our urgent attention.
You will be contacted shortly to resolve this complaint.
Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof.
For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker:
Details of the FAIS Ombudsman are as follows:
| Physical Address: Postal address: Tel: Fax: Email: Web: | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +***0 / +***86 *** *** www.faisombud.co.za
For complaints which relate to the “Insurance Product”
Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows:
| Address: Tel: Email: Web: | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. ******www.nfosa.co.za
For complaints which relate to a “Medical Scheme”:
Details for the Council of Medical Schemes are as follows:
Tel: ***
Email: ***
Website: www.medicalschemes.co.za
We have cc’d the relevant contact personnel who will investigate the complaint further.
Kindly contact us with any further queries.
Aon South Africa Pty Ltd's reply28 Jul 2026, 12:47
Official
Good day Preshan,
We acknowledge receipt of your complaint.
We regard this matter in the most serious light and please know that it is receiving our urgent attention.
You will be contacted shortly to resolve this complaint.
Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof.
For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker:
Details of the FAIS Ombudsman are as follows:
| Physical Address: Postal address: Tel: Fax: Email: Web: | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +***0 / +***86 *** *** www.faisombud.co.za
For complaints which relate to the “Insurance Product”
Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows:
| Address: Tel: Email: Web: | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. ******www.nfosa.co.za
For complaints which relate to a “Medical Scheme”:
Details for the Council of Medical Schemes are as follows:
Tel: ***
Email: ***
Website: www.medicalschemes.co.za
We have cc’d the relevant contact personnel who will investigate the complaint further.
Kindly contact us with any further queries.
PS
Preshan S's updateReviewer Update
28 Jul 2026, 14:07It's not receiving your greatest attention, your team is playing claim assignment ping pong , and i am still awaiting an assessor onsite to view the state of the "Completed" Claim/s
PS
Preshan S's update28 Jul 2026, 14:07
Reviewer Update
It's not receiving your greatest attention, your team is playing claim assignment ping pong , and i am still awaiting an assessor onsite to view the state of the "Completed" Claim/s