Unprofessional and Unhelpful assistance from Algita from Aon

I would like to formally raise my concern regarding the delay and level of service I have experienced with my PI Cover application.

I submitted my request for PI Cover three weeks ago and followed up after one week regarding the status of my proposal. I was advised by Algita that there had been a system change and that I would need to complete a manual application, which I did.

A further week passed without any feedback, so I contacted Algita again for an update. During this conversation, I found her response to be unprofessional and unhelpful. I was told, “Who said they passed their turnaround time?” despite the fact that three weeks had already passed since my initial request.

After placing me on hold, I was then advised that additional documents were required. This information could have been requested much earlier if proper follow-up had taken place, avoiding further unnecessary delays.

I understand that system changes and processing requirements may occur, but I expect clear communication, timely updates, and professional service throughout the process.

I would appreciate an urgent review of this matter and feedback on the status of my application, as well as an explanation for the delays experienced.

I look forward to your prompt response.