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Michael B

1 reviews | Active since Jan 2011

18 Jul 2017, 20:57

Worse ISP in the world

<p>I'm supposed to have an 8mbps line, however it mostly syncs at: 0,05mbps download, 0,01mbps upload with a ping over 1000ms</p> <p> </p> <p>I've had issues from day 1, but I'll summarize the last 10 days:</p> <p> </p> <p>9 July - Logged a call for very slow speeds - they made changes the next day, everything seemed okay, but got called literally every 30 minutes, couldn't answer because I was in meetings the hole day - asked to phone back when I'm at home, they never called back.</p> <p> </p> <p>14 July - Logged a call for slow speeds and disconnects, spoke to several support staff over the phone, was promised I would get a call back but never got one.</p> <p> </p> <p>15 July - Did a speedtest, the guy had to have done something right as my connection was perfect.</p> <p> </p> <p>18 July:<br />Called Amobia, Spoke to (I think) Urshaad at 18:40 and after CPE and personal router was restarted at 18:48. Unfortunately missed a call back from Amobia at 19:08 - No Change in speed or latency.</p> <p>Called Amobia, Spoke to Charles at 19:41 who promised me my line will be fixed in 5minutes - No change in speed or latency.<br />Called Amobia, Spoke to Shannon at 19:57 who is investigating and will phone back; haven't received the call back. no change in speeds.<br />Called Amobia, Spoke to Shannon at 20:36 - When she answered she mentioned that she was just about to go onto my line to have a look at it. She suggested the the CPE is out of sync and technicians need to come fix it -> This is not the first time that this has been the response from their support team - and the last two times their technicians have come out, they claim everything is 100% with the equipment, and didn't even get on my roof.</p> <p> </p> <p>Don't waste your money on these theives!</p>

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