Very disappointed with the level of unprofessionalism and lack of communication.

l moved into a new flat that was fibre ready where the previous tenant was with another ISP. So l contacted Amobia so that they could be my service provider. They notified me that the previous ISP was still on the line and requested that l pay the connection fee first and they will be able to remove the other ISP from the line. According to them, this process would take about 5 worse case. So made the payment on the 28th, after making the payment didn't hear from them for 6days decided to follow up and was told they was nothing they can do without proof of cancellation from the previous tenant( something l could have followed up on and provided without waiting for 6 days. I sent them the proof on the 4th of February. followed up the next day(on the 5th), for progress and was told they had logged a call with Vumatel they are waiting for a response. Received my router and credentials on the 8th of February. They tried to connect me that day but failed and urged that the LOS light on the Vumatel router was supposed to be on, so there was an issue with the line. Called Vumatel they tested the line with me and said the line was fine LOS (Loss of Signal) light is supposed to come one when there is a loss of the signal. for the past 2 weeks they have not been responding to my emails and when l call they say they will call me back. After speaking to the service manager, their technicians called and made an appointment to come to my place today, but they didn’t pitch up or even bother to contact me. There is no sense of agency in the team, action only gets taken when you follow-up. I truly believe when it comes to fibre they don’t know much.