Totally Unacceptable Service. 14 days without internet!

I have been using Amobia for a year exactly for my personal fiber connection at home. I live in an estate and I moved from one apartment to another within the estate. I informed them 7 days prior and asked more than once what I need to move my line. They said just take the router with you and you'll be connected.

I work from home and it is essential I stay connected. Once I moved and the installation guy came to apartment and was done, he told me everything looks good and in less than 1 hour I will be reconnected. After 3 hours I call to ask when I will be connected.

I am informed that I do not have a "black box" or my black box is not configured. I am told it will take 14 DAYS to be fixed. This is TOTALLY INSANE. Not 14 minutes. Not even a ridiculous 14 hours but 14 days. I will go insolvent without internet in 14 days. I feel helpless. The people on the line are friendly but they say to me they can only inform me by 7pm today if they can reduce that 14 days period. I feel helpless. I will have lost so much money by 7pm, let alone 14 days from now. I have mouths to feed, i rely on this company for my livelihood. They really really let me down....