Ticket ***

Hi. Yesterday there was a load shedding. Before this happened my router was working fine. After 10 to 20 minutes after the power wa was back on the router was not communicating to the wall.port docket via the ether net cable. I checked my credentials there and saved them again. Rebooted the router. Still the problem persists after I logged a ticket with Amobia. Was advised the same way. I suspect that the LAN port on the wall is not working. Tried another cable. Same issues. Waited for further feedback from Amobia. The last feedback was last night from them and I seem not to hear again. Please don't tell me the steps there and here. I've tried everything. Technician must test the wall port to where the cable is. I reside in Buh-Rein Estate. Please be advised that I am deaf. Last ticket reference was ***. Am waiting on comprehensive solution before I take action to cancel the services. Thank you.