They cannot give me a statement

Item: Amobia Communications
Rating: 1
Author: Nic D

I have asked for a cancellation of service, and now they want me to pay R1699.00 for the install of the equipment, however i was on a month to month contract and i paid for the installation, but they cannot find this. Now i have to look for proof of payment going back 4 years. RIDICULOUS!! otherwise they will hand me over. I would not be paying R499.00 a month if i signed a contract. The amount would be more, further i would be under a yearly or 24 month contract and not month to month.

Helpful (0)

Replies (2)

Amobia Communications's replyOfficial

26 Mar 2018, 17:42

Dear Valued Customer,

Thank you for making us aware of your complaint.

Kindly be advised that our customer relations officer will make contact with you in the morning to assist with your complaint.

Regards,
Amobia Communications Support Team

Best regards,

Amobia Communications's reply26 Mar 2018, 17:42

Official

Dear Valued Customer,

Thank you for making us aware of your complaint.

Kindly be advised that our customer relations officer will make contact with you in the morning to assist with your complaint.

Regards,
Amobia Communications Support Team

Best regards,

Nic D's updateReviewer Update

26 Mar 2018, 17:44

Thanks so much, my account number is ANT004, i have been called 4 times spoken to a different person each time. Now i get an email to say i will be handed over if i do not pay this R1699.00 that i paid when i first got this installed. I didnt sign a contract it was a month to month. I had to pay the installation with equipment outright before i could get service. Why can you guys not look at my statement from incpetion. You will be able to see this amount has been paid

Nic D's update26 Mar 2018, 17:44

Reviewer Update