Terrible service

Item: Amobia Communications
Rating: 1
Author: Monique M

Terrible service. App**** for internet more than a month ago for a home business. Come day of installation - no internet. Now 8 days later still no internet. Into a complex where the supporting Frogfoot lines have been laid . All I get from them is Frogfoot needs to come out to do necessary in my unit and they will escalate. NOT acceptable. On application of my account I was guaranteed they work in partnership with Frogfoot and my internet would be up and running on time. Now all I get told is they will escalate and I don't receive feedback.Made in excess of 10 calls even to management in Port Elizabeth office - nothing. Just a ticket to say it has been escalated! Shocking service !!! Quick to sell and zero support.

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Replies (1)

Amobia Communications's replyOfficial

07 Oct 2025, 09:53

Dear Monique,

I hope you're well.

Unfortunately, as the installation is being managed by a third-party provider, we’re unable to schedule the installation directly on their behalf. That said, we’ve been in contact with Frogfoot, and I can confirm that their team will be onsite this afternoon to address and resolve the issue.

We sincerely apologize for the delay and appreciate your patience while we work to get this sorted.

Kind regards,
Johan

Amobia Communications's reply07 Oct 2025, 09:53

Official

Dear Monique,

I hope you're well.

We sincerely apologize for the delay and appreciate your patience while we work to get this sorted.

Kind regards,
Johan