TERRIBLE SERVICE AND COMMUNICATION

<p>So where to start</p> <p> </p> <p>Since early March I have had connection issues. So poor that at stages one can't even do a speed test or open Gmail on ones laptop. Since this started I there was numerous e-mails sent from me and calls made from me to there support. Support then eventually told me a call out will be logged to come check my frequency and line of site. Another week pass of E-mails being sent and calls being made for a update to Amobia just to find out that a call out has been logged and booking will be made. After 3,5 weeks later someone came and made a firmware update. Well 3 Hours after they left it was the same story again.</p> <p> </p> <p>In this time I have requested on numerous ocations to speak to a manager or have one of them contact me. 4 Weeks in total and nothing. I eventually reversed my debit order as this cost me +- R 1000 in data and calls and put a lot of strain on my business relationships with clients.</p> <p> </p> <p>Next step I decided to terminate the agreement and **** suddenly I get a call from Client relations. I get promised a line speed of 6Mg which most of the time runs at 3Mg. Get told that they are looking into the matter and that I have one more payment left as termination works on a Calender month. After asking what will happen to the Debit order that I reveresed due to lack of service I find out that the upgraded 6Mg line is to compensate for that. I was not pleased due to what it cost me due to there lack of service and communication.</p> <p> </p> <p>Customer relations then notified me that they will investigate and see how they can accommodate me. After numerous mails and calls to Amobia accounts I receive no response and it's been two weeks now. Then complained on how I must sort this matter out if I can't get hold of anyone and was told that a certain lady in accounts will contact me within the next hour. Well it is a week now and still waiting.</p> <p> </p> <p>This morning I received a mail from accounts to tell me my line is disabled. And guess what. Still waiting on the Technicians to come out.</p> <p> </p> <p>I am totally over this and will be taking the matter further</p> <p> </p> <p> </p>