Really bad customer service

We recently moved house and I started the conversation with Amobia 3 weeks ago to organize a site visit to see if I can continue with my contract at the new house. It was a struggle to organize the site visit, they cancelled on me twice, the guys was way late on the day of the visit (i had to phone multiple times to get ANY feedback) . Then I got a positive response, i had no feedback from Amobia, phones the sales team twice, every time they promised to phone me back but did not do so, eventually my husband phoned and he got feedback that it was positive and that we need to pay R750 to move the line. I paid that, sent through proof of payment to sales and to Darrell, again heard nothing for over a week, then the installation was supposed to happen today. My husband had to be at the old house at 4 yesterday, they pitched an hour and a half late. they were supposed to be here at 8 this morning, i got a call that they will be here at 12. it is 14:10 now, my husband had to phone AGAIN to get any feedback, and now i am told they will be here in half an hour. this is TERRIBLE customer service. i lost the WHOLE of January due to you being unable to communicate with me.