Quick to bill, lazy on service

In the past few years, we have been forced due to location to use the internet services of Amobia. To most, this would sound like an ideal "personal" service as they only need to cater for a small number of people in an area, right? Or so we thought. We've had more down than up time, the service itself is limited along with the support team most of the time have no idea what is going on.

They punctual with their bill and quick to tell you when you over-use their service and punish you for it, but when it comes to fixing their issues, it always comes with excuses like "We don’t know" "Power failure" "We ran a quick maintenance because we thought no one would be online this late." Best of all, they ask you to leave your number so their technicians can phone you back but that phone call never happens.

As a person who works remote, all I can say is this is terrible. If it was a once in a while thing, fine but something breaks/goes down/unscheduled maintenance seems to happen at least once a week. As a consumer that works within their "usage policy" and always pay the bill, why should we be punished for bad service? If given the option, this is most likely a service I would never use again and recommend friends and family alike against. Their promise of "Pure internet joy!" is more "Pure internet downtime all the time!"