Poor Service

Its been 9 months since my review at the bottom of the page and until the latest incident I would have given Amobia 4 stars for their service & quality of the product. but unfortunately that is no longer the case. The manner in which they handled our last issue revealed to me their lack of concern for clients. I'm not talking about the individuals at the support centre or the technicians who came on site but Amobia as a whole.

A problem that should have been resolved in 24-48 hrs took 7 days and would have taken longer if it wasn't for the persistence of my wife to stay on their case - Phone calls weren't returned, calls were not logged, reasons for delay were not explained & avoided and when technicians were on site they had no blue print / map showing our states infrastructure so hours were wasted trying to find cables etc. The most concerning issue to me was the manner they wanted to make amends offering us the rest of this month on a faster-bigger package which we in no way needed and was in my opinion showed their lack of understanding in the amount of personal data, calls, time, effort & stress spent getting them to get the problem resolved.

They quick to say sorry & we understand but unfortunately don't back that up with actions or the compensation that shows they acknowledge their mistakes, care for their clients and really want to restore a clients confidence.

My advice would be to avoid their services if you can . -------------------------------------------------------

Off to a bad start but can report after being with them 3 months pricing is excellent, line speed is good & stable and they communicate if area is going to experience interruptions. The one call out I logged with the technician who setup our router on installation had a person out within the course of the same day. Time will really tell but my impression of the company has changed vastly for the good from our 1st contact.