PLEASE HELP...

PLEASE HELP!!! GUYS I AM WITH THIS COMPANY FOR LESS THAN A WEEK AND I AM ALREADY REGRETTING IT...INSTALLATION DONE ON WEDNESDAY BY FRIDAY NIGHT NO INTERNET...SATURDAY TECHNICIANS HAD TO MANY CALL OUTS TO ATTEND TO OUR PROBLEM..WAS PROMISED THE FIRST CALL OUT SUNDAY MORNING , SUNDAY MORNING THE WEATHER WAS TO BAD FOR TECHNICIANS TO ATTEND ,BECAUSE IT WAS DRIZZLING (UNDERSTANDABLE) BECAUSE TECHNICIANS MIGHT HAVE TO GET ON THE ROOF....(MIGHT )...I QUESTIONED WHAT IF THE PROBLEM IS INSIDE AND WAS PROMISED A CALL FROM A TECHNICIAN OR SOME AREA MANAGER DISPATCHER. NEED I SAY THAT CALL NEVER CAME...I PHONED BACK MYSELF BY THIS TIME THE WEATHER HAD CHANGED, BUT THE PERSON WHO WAS SUPPOSED TO CALL ME WAS AT AN EVENT!!!...AND HE WOULD CALL ME AT 8 O CLOCK MONDAY MORNING...I AM STILL WAITING...HOPE THE WEATHER DOESN'T CHANGE,BECAUSE ITS NOT RAINING NOW...OH GOSH WHAT IF IT RAINS WHOLE WEEK BECAUSE ITS SEEMS CUSTOMER SERVICE IS WEATHER DEPENDENT!!!...NB!!! THIS IS NOT EVEN THE FULL STORY....