PATHETIC SERVICE, HORRIBLE ATTITUDES AND CALLS DROPPED IN MY EAR SEVERAL TIMES BY SEVERAL STAFF - CLIENT PAID FOR SERVICE WHICH CANNOT BE SUPP**** AND THE REFUND IS NOT BEING DONE BY AMOBIA

Item: Amobia Communications
Rating: 1
Author: Petula F

URGENT ATTENTION SENIOR MANAGEMENT OF AMOBIA; I have had the worst experience trying to contact your offices and being spoken to by RUDE and UNHELPFUL AND PATHETIC STAFF – RONEL and CHARLES to name a few. I am actually obtaining the recordings and will be sending same to you so you can listen for yourselves how clients are snubbed, disrespected and shoved around without being helped. Charles blatantly does not want to tell me who his manager is and put the phone down in my ear several times. Ronel from accounts also claims the calls get cut by SWITCHBOARD who amazingly us clients never get to speak to when calling. My issue which I am trying to get assistance on is as follows: · A potential client app**** for your services and in anticipation paid the moneys into your account 19/12/16. · At the time we were being helped by URSESH (another sorrowful case of un-answered emails – unreturned calls etc.) which was nightmare part 1 · Uresh eventually advised that the survey was a fail AND NOW HE NOW LONGER WORKS THERE!!!! · Now in trying to get the refund done is proving to be nightmare part 2 · Even though I supply (EMAIL OR ON THE PHONE) umpteen ticket numbers, I am treated with utterly pathetic customer service that not even government workers give the general public · I was told a few weeks ago that the refund is being referred to management and will be made soon – a recording of this call too will be supp**** · Today I spoke to RONEL (who also refused to tell me who I was speaking to as you will hear on the recording) and she said she FOUND THE TICKET BUT ALSO GAVE ME SOME LONG STORY HOW THE MANAGER ISON A PLANE TO BANGKOK AND THE REFUND CANNOT BE PROCESSED FOR 3 WEEKS! I am demanding the refund urgently be processed as per details supp**** in the amount of R2600.00 today 8th Feb 2017 and confirmation be supp****! PS: I AM GOING TO POST THOSE CALLS ON EVERY SOCIAL MEDIA PLATFORM AND MY COMPLAINT ON HELLO PETER (which I am doing now) TO WARN YOUR CLIENTS OF WHAT THEY CAN EXPECT FROM AMOBIA! Your urgent refund confirmation is awaited.

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