Pathetic service

I app**** for an uncapped package with amobia after a friend telling me they were quite good. So got the process underway they came to do the installation today and to my surprise what a pathetic excuse of an installation I had to rip the wire of the wall and run it properly as the technician just ran the cable in any direction secondly he drilled a hole in the wall for the cable and left a massive chunk out of the wall. So they complete the installation and it seems to be working and as soon as they leave I got no Internet so I phone the support team and he tells me he will phone me right back which did not happen I had to call again and complain about the service which he then assured me that the technician will come back and fix the issue today and nothing has happened as I've tried calling the support team back nobody even bothers to answer the phone now. What kind of company are these imbeciles running cause now that I've seen how many complaints are on hello Peter I fear I've made a huge mistake going for this company what a joke. Absolutely pathetic.