No service No refund

October 2014 Amobia Communications installed an internet connection of 2 MB. The next day the internet connection was faulty.One of Amobia's employees told us that the instillation was done incorrectly. They must come back and redo the whole instillation. Amobia did not come back to change the instillation and we decided to terminate the contact on 12 November 2014, because of bad service. We asked for a refund of instillation fees though an email. On December, after we requested termination a debit order went through on my account of R499.00. Up until the 13th of December Amobia promised us to sort out the problems, just empty promises. 22 December we send a email to Amobia. The 4 January Darrel Goodall rep**** and said he is back on duty the 7th of January and he will sort it out. Nothing happed again. The 19th Darrel send me an sms, an amount of R1699 will be paid on Wednesday. We queried the amount, he said it is just the instillation fee. We then asked what about the debit orders because at that stage 2 debit orders went off of R 998. The only response was that the financial department must sort it out. Every week he said it will be sorted out. Up until today no response.