Mickey Mouse Setup

On a regular basis, my father's phone does not work. He is 92 and lives in a retirement resort and the phone is his only contact with the outside world. To get Amobia to fix the line is a major fight. They have no service standards implemented and the so-called person in charge, Shane, thinks he can spin you any yarn he wants. When called out on these blatant falsehoods he refuses to transfer you to a senior manager. Anyway according to him his management does not speak to clients.

What a Mickey Mouse setup.