LP
Lisa P
1 reviews | Active since May 2018
15 May 2023, 13:11
ISP Not Recommended.
The assistance from both tech support and the managers have not been helpful and I've been **** to from representatives. I've had to call in a number of times to address the issue of the battery back up power dying within one of the estates Amobia services and have just grown increasingly frustrated by every interaction and the issue is still not resolved. Your company pitches fast reliable internet at great costs but is definitely not reliable and I'd rather pay more with another ISP for a reliable service with staff providing accurate information.
Helpful (0)
Replies (4)0
Replies (4)
Amobia Communications's replyOfficial
15 May 2023, 13:59Good Afternoon Lisa,
Thank you for letting us know about your complaint.
We have informed the relevant department regarding your current situation and they will be in contact to discuss how they can assist further.
Thank you.
Amobia Communications.
Thank you for letting us know about your complaint.
We have informed the relevant department regarding your current situation and they will be in contact to discuss how they can assist further.
Thank you.
Amobia Communications.
Amobia Communications's reply15 May 2023, 13:59
Official
Good Afternoon Lisa,
Thank you for letting us know about your complaint.
We have informed the relevant department regarding your current situation and they will be in contact to discuss how they can assist further.
Thank you.
Amobia Communications.
Thank you for letting us know about your complaint.
We have informed the relevant department regarding your current situation and they will be in contact to discuss how they can assist further.
Thank you.
Amobia Communications.
LP
Lisa P's updateReviewer Update
15 May 2023, 14:03I don't believe you since I've been in contact with your support department as well as managers and have had no luck in resolving this issue. You're also billing for the whole month of June despite me vacating the premises on the 6th June and whilst these are your standard terms, considering your services have not been reliable, this should have been looked into!
LP
Lisa P's update15 May 2023, 14:03
Reviewer Update
I don't believe you since I've been in contact with your support department as well as managers and have had no luck in resolving this issue. You're also billing for the whole month of June despite me vacating the premises on the 6th June and whilst these are your standard terms, considering your services have not been reliable, this should have been looked into!
Amobia Communications's replyOfficial
15 May 2023, 14:20Good Afternoon Lisa,
Please note our cancellation policy is situated on all our contracts. We require a full calendar months notice for a cancellation and therefore the account can only be closed as of the end of June 2023.
Thank you.
Please note our cancellation policy is situated on all our contracts. We require a full calendar months notice for a cancellation and therefore the account can only be closed as of the end of June 2023.
Thank you.
Amobia Communications's reply15 May 2023, 14:20
Official
Good Afternoon Lisa,
Please note our cancellation policy is situated on all our contracts. We require a full calendar months notice for a cancellation and therefore the account can only be closed as of the end of June 2023.
Thank you.
Please note our cancellation policy is situated on all our contracts. We require a full calendar months notice for a cancellation and therefore the account can only be closed as of the end of June 2023.
Thank you.
LP
Lisa P's updateReviewer Update
15 May 2023, 14:24Again, as stated before, whilst these are your standard terms, considering your services have not been reliable, this should have been looked into further. Also, if you require one calendar month, then why not charge me from the 15th - 15th? You're ripping your customers off and providing substandard services. All your company does is copy and paste standard responses instead of properly investigating. You didn't even have access to your own server rooms within the estate I stay in and I had to call around to arrange this so my issue could be looked into. Pathetic!
LP
Lisa P's update15 May 2023, 14:24
Reviewer Update
Again, as stated before, whilst these are your standard terms, considering your services have not been reliable, this should have been looked into further. Also, if you require one calendar month, then why not charge me from the 15th - 15th? You're ripping your customers off and providing substandard services. All your company does is copy and paste standard responses instead of properly investigating. You didn't even have access to your own server rooms within the estate I stay in and I had to call around to arrange this so my issue could be looked into. Pathetic!