SM
Siyabulela M

1 reviews | Active since Apr 2013

19 Sept 2019, 14:32

Good Riddance To Bad ******* - How to treat your customers 101 (just cop-out)

Talk about company that couldn't give a **** about their customers. Just miss one payment, even though you're paying them in advance. The first phone call they actually make when they are tracking this payment is the one to inform you that they are forcefu,lly removing their equipment, sighting that they sent emails and texts. So what if I didn't actually receive any of that, just what if? Did they bother to follow up any of these messages with a phone call............NO. I even made a call to them to arrange relocation of the service and none of this was mentioned at this stage, surely they can see their call log that I actually made a call to them and this still doesn't get a lightbulb going that they should perhaps call. I don't know what they had to gain for doing this but I'm damn sure it must've been worth it. I'm appalled that a company I spoke so highly of after having a terrible experience with Afrihost, has been so self-centered and treated me the way that they have. Well this is to let everyone else know the actual truth about the way they run their business and treat their customers. This time around it's definitely shame on me for trusting so much. Good riddance to bad *******.

0
Replies (1)
Amobia Communications
Amobia Communications's reply20 Sept 2019, 07:30
Official
 Dear Valued Customer,

Thank you for making us aware of your complaint and apologise for any inconvenience this may have caused. 

Our field team will be in contact with you this morning. 

Regards,
Amobia Communications Support Team