Fibre Router

I would like to say, that usually they are very good with informing the customer of any outages, getting the outages back up and running, and assisting an end-user over the phone with any issues. But I just about had it with this issue, I have submitted a Fibre application form on the 4th of November. My Fibre went live about two weeks ago. Installer came and spliced my Fibre from the street to inside my house. Friday (31 Jan) someone phoned and stated that the technician will be at my Hou between 10 and 12 to deliver and set up my router. No one came. No communications or anything. Monday morning (03 Feb) I get a call again, asking what time the technician can come and deliver and set up my router. We agree between 10 and 12 again. Shortly afterwards, a lady calls me to tell me I need to make an eft payment for the Router and that it can't be added to my bill at the end of the month. I make the payment and send the proof of payment. Technician still does not communicate and again does not arrive at the time agreed to. At 13:00 I phone them and the support agent says that he will speak to his area manager. I receive a call at 13:30. Asking if they can come after 16:00. Only reason given for not making the prior agreed to meeting is that there was an issue at the Amobia premises. Cannot come after 16:00 as my power would be off. They state that they can configure the router at their premises and drop it off for me to plug in and that should be it. After coming home from work at 23:30, there is still no router. So after 3 attempts, could someone please BRIBG ME MY ROUTER!!! Can you not find my house or what? Seriously. No communication, no apology. This is not what I expect from Amobia.