Error in Contract

Dear Amobia <br> <br> Over the course of three years we have had our ups and downs but never to the extent I actually have to report you! Accounts in question is Shammah Rose (ros001/003) and HAM006. My name is Hashali Hamukuaya my flatmate shammah opened a account with you guys initially when he moved out we just changed the banking details so I continued paying for the account there were no issues at all until all the notifications went to his email and you guys couldn't change that. It was important that I receive the emails so that I know what is happening with the account. So one of your representatives advised me to fill out a new contract which you will just automatically replace shammah's details with mine and you informed me that my payments will be as normal. To my shock you billed me twice for HAM006 a account I wasn't even aware of existed and ones for Ros001/003 which is completely unacceptable. I phoned your accounts department and the lady(mind me she was f@cking rude) to try and sort out the mess and she said it isn't her problem and told me to call support. Unfortunately I am not in the country and am available via email at [Email Removed] or at ***