Endless problems

The amount of phone calls I have made to the call centre is beyond belief. Horrible internet speeds, unresponsive emails, internet disconnected etc. The latest problem I have experienced is with my account. When I signed the contract I agreed to paying the amount of R499.00 a month via debit order. After two months of not being billed for my internet usage, I phoned the call centre only to be told that my account must be up to date, otherwise I would have been cut off from my internet usage. I accepted this explanation at the time, only to receive a email 10 months later telling me that I owe them R4999.00. <br> <br> I made it clear on a email that I sent that this is not MY fault, but theirs, because I have signed a contract to pay a monthly fee. I came up with the solution that I will be paying R1500.00 for 5 months, thus settling the outstanding amount. The first payment went smoothly, second payment they only deducted my monthly fee. I sent a email explaining the whole incident again and only then did they deduct a extra R1000. The same happened this month, sent them another email and now all of a sudden R3000.00 gets deducted. <br> <br> Illiterate or brain dead? You tell me.<br> <br>