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ruwaida T

1 reviews | Active since Nov 2017

15 Nov 2017, 05:39

Don't Choose Amobia

If you thinking of joining Amobia...DON'T. After having a 4 year uncapped wifi account, Johan at PE's call centre took a desicion to force cancel my line because, brace yourselves for this one, A GUMTREE GREW IN THE WAY OF THE SIGNAL! A force of nature that will continue to block our signal. So why not change direction to face another tower??? No we can't blah blah blah. My neighbour has a clear signal and is less than 5 meters away??? All you ever get is **** info from them and constant new staff.

We had a sudden visit from a technician in May, routine call out to optimise signal because ourr signal was below "standard".... shame as if they care. Ever since that 1 hour visit we've had continuous problems with the signal....they surely optomised the signal to problematic level.

8 technicians out to our premises in one week...non of the *****s could fix it. Answers like...you not on a permanent tower, you need a new groove, but that takes time because its from Cape town, weather, and all other bull**** stories...and now the latest one....we actually facing an alien tree from Australia...The gumtree!!! so we have to force cancle your contract ....the end.

My neighbour who lecturea IT at UPE...came over Sunday to have a look at our connections...and low and behold he found what 8 technicans didnt and 4 of them were SENIOR TECHS!! The rooter had 2 repeater names. The cables were incorrectly plugged into the rooter. He replugged it and now we've had internet connection since sunday....THROUGH THE TREE AND ALL....and THROUGH THE BAD WEATHER.

But they still want to cancel my line. I have a theory though....the tech. who came out in May must have givem our space ont he tower to a more profitable user since we're on an economical 299. 00 uncapped line....******. My neighbour say he has proof of Amobia capping the lines and was ging to take them to court , but he got his line back so ....in other words , hush keep quiet.

Dont even try to speak to a manager, I think getting hold of Zuma is easier! or they will just whisper in yhe background.." say i'm out of the office..." caught out Rushda. A TRULY PATHETIC COMPANY FILLED WITH ******, ***********, AND DOM *****.

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Replies (1)
Amobia Communications
Amobia Communications's reply15 Nov 2017, 08:01
Official

Dear Valued Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your complaint.

Regards,

Amobia Communications Support Team