Bad service on all levels

After being mucked around with both my debit order and support for setting up my iPad on their router in November, and, due to the ***** up on my account in November, I was advised I would be given this month free but was subsequently double debited in December. Numerous calls and having to leave messages with the accounts department and sales department for help with this has not resolved the issue and I am still waiting for people to call me back. Every time I do speak to someone in the accounts department I get another rude and obnoxious person passing the buck. I have now just been told that there is no note on my account to say I would be credited a month so why am I arguing that my account has been double debited when I owe them for November already? It would seem that Amobia is quite happy to ***** people around and give bad service and then they expect you to pay for this **** too. Worst ISP I have ever encountered and I have only been with them for 2 months. Shocking that a company thinks they can treat their customers like this so I am advising everyone I work with and live with in Century City to avoid this ISP like the plague.