Bad communication & service

9 December 2020. I am still waiting since 15h20 this afternoon for my line to be fixed. It is now 19h13!!! I cannot reach Support. I asked for a Supervisor to contact me twice. The second time was because no one had called me & because I do not have the office number.

In 5 months I've texted 36 times for support assistance, excl calling in for support.

We have stayed off the line so that it can be worked on. Still nothing. No reverts back as to what is happening. I'm ****ED OFF!!