Arrogant Technical staff

To paint a clear picture I consult in the telecoms arena for large call centres & corporates. Which helps with the lingo & cut through the bull****<br> <br> I signed with Amobia & had an urgent situation. I called to speak to the Ops Dir or head of technical & I am introduced to a twit called Chris. <br> <br> The first question I ask is \what do you do at Amobia"Trying to identify this individuals authority & ability to make decisons. The response I received was \""I work here\"" Wow Chris did you think that up all on your own? Strike 1<br> <br> My impression of Amobia is lowered & my view that this Chris is a ***** with customers increases. <br> <br> I explain my situation & get told that he will speak to the sales department. Will you call me to provide updates on this? No this is not how he works & I must email him daily for feedback. Strike 2.<br> <br> LOS inspection. On the roof & in the mist tell me they can see the high site I have already pointed out. (you cannot see a damn thing further then 1 Km. High-site is 7Km) I ask where there testing kit is - They only work with their eyes. They don't test latency & throughput until they install. 5min on site & gone!- (You have to test when doing LOS ) Strike3"""