SP
Sheenah P

1 reviews | Active since Aug 2019

04 Aug 2019, 22:36

AMOBIA WORST ISP EVER. DONT USE THEM ABSOLUTLEY PATHETIC

I have been with Amobia for the last 17 months and paying R1000 every month without fail for a mecidore and appalling service, that's if you can even call it a service. Each time I call them they act as if i am getting my internet for free. I call them a minimum of 10 times a month and all I get us the same horrible service and BS reasons for my internet being down or running 90% slower than what I am paying for. Over the last 17 months I have logged close to 40 tickets of which each of them have reopened a minimum of 3 times. Well over 120 complaints and not once has the CRM every called me dispite numerous requests, of which I have asked at least 10 times for the CRM to contact me but still nothing. I have had the technicians of Amobia out at my property at very least 3 times if which they have confirmed that I will only every get 60% of my speed I am paying for and no more. I have asked for this to be addressed yet nothing. I pay Amobia for an 8 meg line yet over the last 17 months the hightest download speeds i've ever received was 5 megs for a total of 6 - 10 days max. So I've been charged an installation fee of R4000 and been over charged R400 × 17 months (R6800) min for an inferior service. I've been nice up until this point with no apology, no contact from Amobia, no fix and no refund. They are the worst service provider ever and their customer service is beyond pathetic. Don't ever use Amobia. ABSOLUTE WORST EVER. ZERO CUSTOMER CENTRICITY ALL THEY CARE ABOUT IS THEIR OWN POCKETS AND ***** THE REST.

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Replies (3)
Amobia Communications
Amobia Communications's reply05 Aug 2019, 07:18
Official
  Dear Valued Customer,

Thank you for making us aware of your complaint and apologise for any inconvenience this may have caused. 

Our support team will be in contact to ensure this issue is resolved. 

Regards,
Amobia Communications Support Team 
SP
Sheenah P's update16 Aug 2019, 07:07
Reviewer Update
12 days later and I still dont have a favourable solution regarding compensation for their patheti service. I have made no headway with the CRM Johan De Bryn and have asked to escalate to his superior 4 days ago and got absolutely no response. Amobia has a way of twisting their questions and client responses to their advantage. I AM EXTREMELY FRUSTRATED WITH AMOBIA AND THEIR EMPLOYEES
SP
Sheenah P's update16 Aug 2019, 07:08
Reviewer Update
Twelve days later and I still dont have a favourable solution regarding compensation for their patheti service. I have made no headway with the CRM Johan De Bryn and have asked to escalate to his superior FOUR days ago and got absolutely no response. Amobia has a way of twisting their questions and client responses to their advantage. I AM EXTREMELY FRUSTRATED WITH AMOBIA AND THEIR EMPLOYEES