Amobia Port Elizabeth - no customer relations!

I have had a problem with Amobia connectivity since the 11 Nov. I have had help but the problem persists. One of my biggest problems besides no Netflix, YouTube and other apps, is that my request from the Public Relations officer for a letter to my daughter's school because she missed 2 exams because of lack of connectivity on the 12 and 13 Nov, has not been given. I find this lack of concern about the absence of connectivity that I have paid for, really callous. This is Amobia from Port Elizabeth. After having requested this letter from the 12 Nov until today, the 20th Nov. This manager has not even spoken with me. In actual fact, the problem has just got weirder. Plz I need this letter for an exam rewrite.