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gideonv G

1 reviews | Active since Jun 2016

05 Dec 2021, 20:37

Amobia - Most pathetic Fibre provider

I urge anyone wanting to do business with Amobia, to look for any other service provider, and run away as quick as possible. Endless connectivity issues, and always using the excuse of using Frogfoot infrastructure as a blame shift. 1 very helpful and competent resource working for the entire company, but the rest are absolutely useless. Poor service, arrogant operators and call center staff, useless managers, and even worse connectivity, ultimately will leave you with your doors closed (one can only hope). A customer for just over 2 months, and have had 30 days of connectivity. The other 30 days I've had to make use of my 3G ****le, and pay for a 100/100 line, that barely manages to reach 75/75 a day with no devices connected or streaming. Waiting out my last 30days of pathetic internet connectivity, so that I can move to a different service provider, that takes customer care seriously

0
Replies (1)
Amobia Communications
Amobia Communications's reply06 Dec 2021, 08:46
Official
Dear Mr. Viljoen,

Thank you for your mail and raising your concerns.

Frogfoot had fibre issues in the JHB region last night which affected you connection.

Please see below information received last night from Frogfoot support:

Outage Resolved

Outage title: Outage | JHB | Regional | Intermittent Services
Outage ref (solid): FRG***
Impact start time: 2021-12-05 20:40
Impact: Down

Outage Update
2021-12-05
-- Logged to ME Team for investigation
-- Services have restored, we are monitoring for stability. ME team is investigating the cause and will provide feedback.
-- Services have stabilized. A detailed RFO will be provided.


We apologise if this had a negative impact on your service. 

If you require any further support please contact our support team via the customer app or email ***

Thank you. 

Amobia Communication.