aa
angelo.boswell angelo.boswell

1 reviews | Active since Jul 2016

15 Jan 2019, 09:52

Amobia is the Worst ISP in South Africa

I have been having issues with Amobia Communications since October 2018. The internet has been intermittent everyday since October. I have logged more than 20 requests for assistance and compensation as I am a Systems Engineer and I need to work from home from time to time.

Amobia Communications is so pathetic they only dispatched a Technician to assist on Saturday 12th Jan 2019. The internet was on for almost one day and then went completely dead from Sunday the 13th. Monday the 14th a Helpdesk consultant called me and advised that he can see that the link is showing on from his side. He also added that I need to switch the WPS Button on the Router (After I explained that I use Ethernet Cables). A customer service agent called me to advise that he needs to upgrade my line because my link is to slow... So suddenly since October my link is slow and I never had issues for almost 1 year.

I really do not recommend anyone subscribe to use their service because they are quick to take your money but really **** at after sales support. They don't call, don't assist don't reply to emails and don't compensate their clients for any inconvenience.

Regards, Angelo Boswell

0
Replies (1)
Amobia Communications
Amobia Communications's reply15 Jan 2019, 14:03
Official
 Dear Valued Customer,

Thank you for making us aware of your complaint. We will have a technician make contact with you this morning to resolve the matter.

We apologise for any inconvenience this may have caused. 

Regards,
Amobia Communications Support Team