Scores reflect the Overall AI Score for each category
Based on recent customer reviews, AMI Group of Companies is described overwhelmingly as an affordable travel and visa specialist whose named account managers make booking effortless. Customers consistently praise Staff Professionalism & Expertise (4.3) and Service Delivery & Quality (4.1), citing upgrades, transfers and well organised itineraries. A recurring counterpoint involves unpaid refunds and undelivered relocation services, which weigh on Trust, Reliability & Ethics (3.9) and Communication & Responsiveness (3.8).
Top Strengths:
- •Staff Professionalism & Expertise: Customers repeatedly name Rahim, Sharlen, Tanaka, Lucinda and Stephen for patience, product knowledge and personal attention. Travellers describe agents who compare options without pressure, explain visa pathways clearly and stay reachable, leaving clients feeling their trip is in capable hands.
TrustIndex
6.1
NPS Score
30
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About AMI Group of Companies
What do customers say about AMI Group of Companies?
Based on recent customer reviews, AMI Group of Companies is described overwhelmingly as an affordable travel and visa specialist whose named account managers make booking effortless. Customers consistently praise Staff Professionalism & Expertise (4.3) and Service Delivery & Quality (4.1), citing upgrades, transfers and well organised itineraries. A recurring counterpoint involves unpaid refunds and undelivered relocation services, which weigh on Trust, Reliability & Ethics (3.9) and Communication & Responsiveness (3.8).
What is AMI Group of Companies's biggest strength?
AMI Group of Companies's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Expertise. Customers repeatedly name Rahim, Sharlen, Tanaka, Lucinda and Stephen for patience, product knowledge and personal attention. Travellers describe agents who compare options without pressure, explain visa pathways clearly and stay reachable, leaving clients feeling their trip is in capable hands.
What are the most common complaints about AMI Group of Companies?
The most common complaint about AMI Group of Companies, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Reliability & Ethics. While most customers recommend the business without hesitation, a persistent minority describe paying large sums for relocation and caregiver placements that never materialised. These reviewers reference signed agreements not honoured, consumer council involvement and shifting office locations.
Is AMI Group of Companies trustworthy?
AMI Group of Companies has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 65 reviews in the last 12 months. Hellopeter has tracked AMI Group of Companies across 770 total reviews. How is the TrustIndex calculated? →
Recent reviews (65)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Zanzibar
I had an excellent experience with the trip From start to finish, everything was handled professionally and smoothly. The itinerary was well planned, clearly organised, and thoughtfully put together, making the entire travel experience stress-free and enjoyable. Rahim our travel agent was attentive, helpful, and ensured that every detail was taken care of. His communication and dedication made the whole process effortless, and I truly appreciated his outstanding service.
1 reviews | Active since Oct 2026
Zanzibar
I had an excellent experience with the trip From start to finish, everything was handled professionally and smoothly. The itinerary was well planned, clearly organised, and thoughtfully put together, making the entire travel experience stress-free and enjoyable. Rahim our travel agent was attentive, helpful, and ensured that every detail was taken care of. His communication and dedication made the whole process effortless, and I truly appreciated his outstanding service.
1 reviews | Active since Oct 2026
Amazing Zanzibar Trip 🌴
My friends and I has such a wonderful trip to Zanzibar ,Tanzania and that was all thanks to our travel agent Rahim. He was very helpful , understanding of our needs and very patient as well. He went the extra mile for us and I would 100% without a doubt recommend his services.🙏🏾
1 reviews | Active since Oct 2026
Amazing Zanzibar Trip 🌴
My friends and I has such a wonderful trip to Zanzibar ,Tanzania and that was all thanks to our travel agent Rahim. He was very helpful , understanding of our needs and very patient as well. He went the extra mile for us and I would 100% without a doubt recommend his services.🙏🏾
1 reviews | Active since Mar 2020
Thank you Rahim and AMI
I would like to Thank Rahim for always being consistent with my bookings...we booked Kenya and Zanzibar, all was perfect as always. I will always be grateful for being attentive and his kindness more then anything I will always travel with AMI, the rates are reasonable and service is extremely great. Thank you so much for a fabulous vacation on 11 ro 17 September. May God bless Rahim and AMI always.
1 reviews | Active since Mar 2020
Thank you Rahim and AMI
I would like to Thank Rahim for always being consistent with my bookings...we booked Kenya and Zanzibar, all was perfect as always. I will always be grateful for being attentive and his kindness more then anything I will always travel with AMI, the rates are reasonable and service is extremely great. Thank you so much for a fabulous vacation on 11 ro 17 September. May God bless Rahim and AMI always.
1 reviews | Active since Oct 2024
Rahim and AMI Group are the best!
This past weekend I went on a girl's trip to Zanzibar with the assistance of Rahim and his service is absolutely amazing! He was responsive, attentive to our needs and ensured that we had the best experience possible. I would definitely utilise his services as he is efficient and friendly! The packages offered by AMI are also very affordable and a bargain for experience that everyone deserves to take advantage of.
1 reviews | Active since Oct 2024
Rahim and AMI Group are the best!
This past weekend I went on a girl's trip to Zanzibar with the assistance of Rahim and his service is absolutely amazing! He was responsive, attentive to our needs and ensured that we had the best experience possible. I would definitely utilise his services as he is efficient and friendly! The packages offered by AMI are also very affordable and a bargain for experience that everyone deserves to take advantage of.
1 reviews | Active since Dec 2016
****med of almost _R50 000
Becareful .. don't loose your hard earned money. Becareful of positive rating of people who have just joined hello peter . They are not true , they will not give any proof of travel . I was was ****** of my hard earned money three years ago by AMI group travels and never got a cent back … nearly R50 000 of my hard earned money gone just like that. They never fulfilled their part of the deal and refused to refund me … use trusted travel agencies and save yourself a heart ache
1 reviews | Active since Dec 2016
****med of almost _R50 000
Becareful .. don't loose your hard earned money. Becareful of positive rating of people who have just joined hello peter . They are not true , they will not give any proof of travel . I was was ****** of my hard earned money three years ago by AMI group travels and never got a cent back … nearly R50 000 of my hard earned money gone just like that. They never fulfilled their part of the deal and refused to refund me … use trusted travel agencies and save yourself a heart ache
1 reviews | Active since Sept 2026
Exceptional service from Rahim
Rahim booked for me and my friend a trip to Kenya and Zanzibar. He was very friendly, helpful and informative. Everything was well arranged and planned. Always willing to assist and go an extra mile to make sure our stay in both places was amazing. From: Phumzile Mahlambi
1 reviews | Active since Sept 2026
Exceptional service from Rahim
Rahim booked for me and my friend a trip to Kenya and Zanzibar. He was very friendly, helpful and informative. Everything was well arranged and planned. Always willing to assist and go an extra mile to make sure our stay in both places was amazing. From: Phumzile Mahlambi
1 reviews | Active since Sept 2026
Be wary
A bit stressed booking was well and promptly communicated. Paid for travel in full, now no response to any mails, calls, or any platforms provided for over a week now. No booking of hotel nor flight confirmations. Overtime i call it goes on a loop.
1 reviews | Active since Sept 2026
Be wary
A bit stressed booking was well and promptly communicated. Paid for travel in full, now no response to any mails, calls, or any platforms provided for over a week now. No booking of hotel nor flight confirmations. Overtime i call it goes on a loop.
1 reviews | Active since Sept 2026
Our 7-night holiday with AMI Group Travel & Tours was absolutely magical! Despite how affordable the package was, everything felt so much more luxurious than we expected
Our 7-night holiday with AMI Group Travel & Tours was absolutely magical! Despite how affordable the package was, everything felt so much more luxurious than we expected. The highlight was receiving a complimentary upgrade from a 3-star to a beautiful 5-star hotel the evening before our vacation, what an incredible surprise! From the flights and VIP airport transfers to the stunning hotel, complimentary sightseeing, and overall organisation, everything went exactly as planned. A huge thank you to Rahim, our account manager, for making the entire experience so smooth ⭐⭐⭐⭐⭐
1 reviews | Active since Sept 2026
Our 7-night holiday with AMI Group Travel & Tours was absolutely magical! Despite how affordable the package was, everything felt so much more luxurious than we expected
Our 7-night holiday with AMI Group Travel & Tours was absolutely magical! Despite how affordable the package was, everything felt so much more luxurious than we expected. The highlight was receiving a complimentary upgrade from a 3-star to a beautiful 5-star hotel the evening before our vacation, what an incredible surprise! From the flights and VIP airport transfers to the stunning hotel, complimentary sightseeing, and overall organisation, everything went exactly as planned. A huge thank you to Rahim, our account manager, for making the entire experience so smooth ⭐⭐⭐⭐⭐