Based on recent customer reviews, Amazon.com is drawing sustained criticism from South African shoppers. Dominant complaints centre on refunds that never arrive after returns, wrong or substandard items arriving, and parcels marked delivered that buyers never received. Many describe support channels as unreachable, with chat, call-back and email producing generic replies or prematurely closed tickets. Third-party seller and Courier Guy handovers often leave customers without accountability, while sellers report registration, cancellation and billing glitches. One satisfied shopper praised the transparent platform, clear communication, easy returns and absence of hidden costs.
TrustIndex
1.8
Â
NPS Score
-81
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Amazon.com
What do customers say about Amazon.com?
Based on recent customer reviews, Amazon.com is drawing sustained criticism from South African shoppers. Dominant complaints centre on refunds that never arrive after returns, wrong or substandard items arriving, and parcels marked delivered that buyers never received. Many describe support channels as unreachable, with chat, call-back and email producing generic replies or prematurely closed tickets. Third-party seller and Courier Guy handovers often leave customers without accountability, while sellers report registration, cancellation and billing glitches. One satisfied shopper praised the transparent platform, clear communication, easy returns and absence of hidden costs.
Is Amazon.com trustworthy?
Amazon.com has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 51 reviews in the last 12 months. Hellopeter has tracked Amazon.com across 148 total reviews. How is the TrustIndex calculated? →
Recent reviews (51)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2026
Coffee delay
I ordered coffee from Amazon on the 3rd of October up to date I have not received it. They are not allowing me to cancel the order or get a refund.
1 reviews | Active since Mar 2026
Coffee delay
I ordered coffee from Amazon on the 3rd of October up to date I have not received it. They are not allowing me to cancel the order or get a refund.
1 reviews | Active since Oct 2024
Poor communication and disappointing
Poor communication and disappointing service. I placed 2 orders and one was scheduled for delivery on 2/3 October, but to date, I have received neither my order nor any communication regarding the delay or its status. What makes the situation even more disappointing is that the other order arrived on the 2nd October.
1 reviews | Active since Oct 2024
Poor communication and disappointing
Poor communication and disappointing service. I placed 2 orders and one was scheduled for delivery on 2/3 October, but to date, I have received neither my order nor any communication regarding the delay or its status. What makes the situation even more disappointing is that the other order arrived on the 2nd October.
1 reviews | Active since Dec 2018
AMAZON THE BIGGEST ********
I purchased 3 items from Amazon South Africa. 2 Items were to be delivered today. Tracking states they were delivered but I haven't received the items!!!!!! 😡 😡 I only receive a Government grant and now I do not have the items or my money!!!!!! How is Amazongoing to correct this?? I WILL NEVER ORDER ANYTHING FROM THEM AGAIN. DISGUSTING!!!!
1 reviews | Active since Dec 2018
AMAZON THE BIGGEST ********
I purchased 3 items from Amazon South Africa. 2 Items were to be delivered today. Tracking states they were delivered but I haven't received the items!!!!!! 😡 😡 I only receive a Government grant and now I do not have the items or my money!!!!!! How is Amazongoing to correct this?? I WILL NEVER ORDER ANYTHING FROM THEM AGAIN. DISGUSTING!!!!
1 reviews | Active since Feb 2014
Service and processes are disgusting
Please support local. I purchased Skyworth TV from Amazon. They sent me the incorrect TV. It has been picked up . It's 2 weeks later and I am still waiting for my refund. They messed up but I have to now wait for their processes before I get paid out. Jake from online support knows nothing. i called them last week and they promised that by the end of this week I will get my refund. Now they saying I must wait 30 days. Disgusting service. Please support local. I learnt my lesson
1 reviews | Active since Feb 2014
Service and processes are disgusting
Please support local. I purchased Skyworth TV from Amazon. They sent me the incorrect TV. It has been picked up . It's 2 weeks later and I am still waiting for my refund. They messed up but I have to now wait for their processes before I get paid out. Jake from online support knows nothing. i called them last week and they promised that by the end of this week I will get my refund. Now they saying I must wait 30 days. Disgusting service. Please support local. I learnt my lesson
1 reviews | Active since Feb 2010
AMAZON.COM THE WORST
BEEN TRYING TO GET MY ORDER FULFILLED FOR 3 MONTHS NOW AND YOU ARE THE MOST *********** COMPANY TO DEAL WITH!!!!!!!!!! YOU ARE CLEARLY RUN BY PEOPLE THAT DON'T KNW THE FIRST THING ABOUT CUSTOMER SERVICE. YOUR AI IS HORRID AND KEEPS TAKIGN ME IN CIRCLES!!! WOW SO *********** ALL I WANT IS MY REFIND BECAUS WAITING OVER 3 MONTHS IS A BUT MUCH DON'T YOU TINK THE PRODUCT WILL HAVE SPOILT BY THE TIME YOU DELIVER!!!!!!!!!!!!!!!
1 reviews | Active since Feb 2010
AMAZON.COM THE WORST
BEEN TRYING TO GET MY ORDER FULFILLED FOR 3 MONTHS NOW AND YOU ARE THE MOST *********** COMPANY TO DEAL WITH!!!!!!!!!! YOU ARE CLEARLY RUN BY PEOPLE THAT DON'T KNW THE FIRST THING ABOUT CUSTOMER SERVICE. YOUR AI IS HORRID AND KEEPS TAKIGN ME IN CIRCLES!!! WOW SO *********** ALL I WANT IS MY REFIND BECAUS WAITING OVER 3 MONTHS IS A BUT MUCH DON'T YOU TINK THE PRODUCT WILL HAVE SPOILT BY THE TIME YOU DELIVER!!!!!!!!!!!!!!!
1 reviews | Active since Apr 2021
Mrs Paola Kammies
I do not understand we ordered a few stuff and service was lightning fast, now all of a sudden money gets deducted from my account second time and they tell me only the recent debit order will be refunded, I never subscribed to any membership at all? If I am not refunded both my debit amounts I am taking this matter further.
1 reviews | Active since Apr 2021
Mrs Paola Kammies
I do not understand we ordered a few stuff and service was lightning fast, now all of a sudden money gets deducted from my account second time and they tell me only the recent debit order will be refunded, I never subscribed to any membership at all? If I am not refunded both my debit amounts I am taking this matter further.