Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Amazon South Africa presents a sharply divided experience. Shoppers praise fast, often free next-day delivery and competitive pricing, yet a dominant and recurring theme is the near impossibility of reaching support when something goes wrong. Wrong, damaged or counterfeit items, indefinite refund delays and disputed account closures shape the majority of feedback, undermining the convenience customers initially celebrate.
Top Strengths:
- •Delivery, Fulfilment & Logistics: The strongest area. Customers regularly describe next-day, same-day and even Sunday deliveries, with The Courier Guy and locker collections singled out for praise. This is offset by repeated DPD Laser failures, false delivery attempts and parcels marked delivered but never received.
TrustIndex
2.4
NPS Score
-47
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Amazon South Africa
What do customers say about Amazon South Africa?
Based on recent customer reviews, Amazon South Africa presents a sharply divided experience. Shoppers praise fast, often free next-day delivery and competitive pricing, yet a dominant and recurring theme is the near impossibility of reaching support when something goes wrong. Wrong, damaged or counterfeit items, indefinite refund delays and disputed account closures shape the majority of feedback, undermining the convenience customers initially celebrate.
What is Amazon South Africa's biggest strength?
Amazon South Africa's biggest strength, according to Hellopeter's AI analysis, is Delivery, Fulfilment & Logistics. The strongest area. Customers regularly describe next-day, same-day and even Sunday deliveries, with The Courier Guy and locker collections singled out for praise. This is offset by repeated DPD Laser failures, false delivery attempts and parcels marked delivered but never received.
What are the most common complaints about Amazon South Africa?
The most common complaint about Amazon South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Customers report Prime debits continuing long after cancellation, duplicate charges, payments taken on orders that are then cancelled, and accounts suspended or closed citing policy violations with no explanation. Sellers describe registration and remittance systems that simply do not work.
Is Amazon South Africa trustworthy?
Amazon South Africa has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 482 reviews in the last 12 months. Hellopeter has tracked Amazon South Africa across 773 total reviews. How is the TrustIndex calculated? →
Recent reviews (482)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2019
Amazon orders that went missing and they wont refund
Online order went missing, had to follow up myself more than 8 times, only option was to reorder with a voucher they said they can give me, I did that but that too didn't deliver and 30 days later I can now not be refunded but only offered more vouchers as its now marked as a voucher order, contacted their support and asked for a manager they wont refund me only offer vouchers. I will not let them have my money, lodged a complaint with *** and with ***. Very poor customer service n feedback and not willing to help even though I'm the customer and i paid.
1 reviews | Active since Feb 2019
Amazon orders that went missing and they wont refund
Online order went missing, had to follow up myself more than 8 times, only option was to reorder with a voucher they said they can give me, I did that but that too didn't deliver and 30 days later I can now not be refunded but only offered more vouchers as its now marked as a voucher order, contacted their support and asked for a manager they wont refund me only offer vouchers. I will not let them have my money, lodged a complaint with *** and with ***. Very poor customer service n feedback and not willing to help even though I'm the customer and i paid.
1 reviews | Active since Jul 2023
No delivery date after 8 days of order being placed.
I ordered 20 litre of vital guard light grey paint and other stuff on the 6th of October, the other stuff was delivered the next day and the paint does not have a delivery date and it has been 8 days since I ordered. The 'call me now' and 'chat' option both don't work for me to enquire, the number also on there is a *** existing number. I don't have anywhere to enquire about my paint and I really need it.
1 reviews | Active since Jul 2023
No delivery date after 8 days of order being placed.
I ordered 20 litre of vital guard light grey paint and other stuff on the 6th of October, the other stuff was delivered the next day and the paint does not have a delivery date and it has been 8 days since I ordered. The 'call me now' and 'chat' option both don't work for me to enquire, the number also on there is a *** existing number. I don't have anywhere to enquire about my paint and I really need it.
1 reviews | Active since Nov 2024
Amazon Failed to Deliver My Order, Ignored My Complaint, and Has Still Not Refunded Me
I would like to warn other customers to think carefully before placing large or expensive orders with Amazon, based on my personal experience. On 18 September 2026, I placed an order with Amazon for a television and several other items. The delivery was scheduled for 19 September 2026. However, the delivery date came and went, and my order never arrived. What was particularly disappointing was the complete lack of communication. I was not given a satisfactory explanation for why my order had not been delivered, nor was I properly informed about what was happening with my purchase. After waiting for approximately a week, I decided to cancel the order. I then submitted a complaint to Amazon, hoping that the matter would be taken seriously and resolved. Unfortunately, nothing was done. My complaint was not addressed, and I received no meaningful assistance. To make matters worse, the order was only processed approximately seven days or more after I had cancelled it. This is extremely concerning. Why was my order being processed after I had already cancelled it? Why was there no proper communication? And why am I still having to chase my money? As of today, I am still waiting for my refund. I have already tried raising the matter directly with Amazon, but my complaint has seemingly fallen on deaf ears. I have received no satisfactory resolution, and I am left feeling completely disregarded as a customer. My biggest concern is that this was not just a small purchase. I ordered a television, which is a significant purchase for many people. When customers spend their hard-earned money on expensive electrical appliances, they should be able to trust that the retailer will either deliver the goods as promised or process a cancellation and refund efficiently. Based on my experience, I am seriously questioning whether Amazon can be trusted to handle large orders responsibly. If a retailer cannot deliver a television on the promised date, communicate with its customer, respect a cancellation, and provide a timely refund, then customers have every reason to be concerned. What is the point of having a customer service department if complaints are submitted and nothing is done to resolve them? I am sharing this experience on HelloPeter because other consumers deserve to know what happened to me before deciding to place expensive orders. I would hate for someone else to find themselves in the same situation. What I want from Amazon: 1. My full refund urgently. 2. A clear explanation of why my order was processed after I had cancelled it. 3. An explanation of why my previous complaint was not resolved. 4. A proper response and accountability for the way this matter has been handled. I did not expect special treatment. I simply expected my order to be delivered as promised or, after cancellation, my money to be returned within a reasonable time. This experience has seriously damaged my trust in Amazon. I do not recommend that other customers place large or expensive orders with this retailer. Amazon, I am asking you to stop ignoring my complaint, take responsibility, and refund my money.
1 reviews | Active since Nov 2024
Amazon Failed to Deliver My Order, Ignored My Complaint, and Has Still Not Refunded Me
I would like to warn other customers to think carefully before placing large or expensive orders with Amazon, based on my personal experience. On 18 September 2026, I placed an order with Amazon for a television and several other items. The delivery was scheduled for 19 September 2026. However, the delivery date came and went, and my order never arrived. What was particularly disappointing was the complete lack of communication. I was not given a satisfactory explanation for why my order had not been delivered, nor was I properly informed about what was happening with my purchase. After waiting for approximately a week, I decided to cancel the order. I then submitted a complaint to Amazon, hoping that the matter would be taken seriously and resolved. Unfortunately, nothing was done. My complaint was not addressed, and I received no meaningful assistance. To make matters worse, the order was only processed approximately seven days or more after I had cancelled it. This is extremely concerning. Why was my order being processed after I had already cancelled it? Why was there no proper communication? And why am I still having to chase my money? As of today, I am still waiting for my refund. I have already tried raising the matter directly with Amazon, but my complaint has seemingly fallen on deaf ears. I have received no satisfactory resolution, and I am left feeling completely disregarded as a customer. My biggest concern is that this was not just a small purchase. I ordered a television, which is a significant purchase for many people. When customers spend their hard-earned money on expensive electrical appliances, they should be able to trust that the retailer will either deliver the goods as promised or process a cancellation and refund efficiently. Based on my experience, I am seriously questioning whether Amazon can be trusted to handle large orders responsibly. If a retailer cannot deliver a television on the promised date, communicate with its customer, respect a cancellation, and provide a timely refund, then customers have every reason to be concerned. What is the point of having a customer service department if complaints are submitted and nothing is done to resolve them? I am sharing this experience on HelloPeter because other consumers deserve to know what happened to me before deciding to place expensive orders. I would hate for someone else to find themselves in the same situation. What I want from Amazon: 1. My full refund urgently. 2. A clear explanation of why my order was processed after I had cancelled it. 3. An explanation of why my previous complaint was not resolved. 4. A proper response and accountability for the way this matter has been handled. I did not expect special treatment. I simply expected my order to be delivered as promised or, after cancellation, my money to be returned within a reasonable time. This experience has seriously damaged my trust in Amazon. I do not recommend that other customers place large or expensive orders with this retailer. Amazon, I am asking you to stop ignoring my complaint, take responsibility, and refund my money.
1 reviews | Active since Feb 2023
Unresolved Refund and Extremely Poor Customer Service
I purchased a kettle from Amazon SA in April and returned it by June as it was leaking. I was subsequently informed that Amazon had apparently received an empty box instead of the kettle. I was initially advised that a refund could still be processed if I completed an incident report. I cooperated and completed the report, providing my ***. However, I could not locate the *** required, so I contacted customer service for assistance, several TIMES!!! What followed was a frustrating back-and-forth via email and telephone. I spoke to approximately four to seven consultants, yet not one was able to meaningfully assist me in locating the *** or resolving the issue including one of the managers. Instead, I repeatedly received responses indicating that they could not provide me with the *** if I could not find it on my side. Despite my efforts to follow their procedures and provide the necessary information, I was left to figure everything out myself. To make matters worse, I am now being told that Amazon cannot issue a refund or offer any resolution because the matter is supposedly not an error on their side. This is particularly disappointing considering that I was initially advised that a refund/exchange was possible, provided I completed the incident report. I eventually stopped pursuing the matter because I was exhausted by the endless back-and-forth over a kettle. However, the value of the product does not excuse the lack of assistance or the poor customer experience. My frustration is not simply about the refund. It is about having to contact multiple consultants, repeatedly explain the same issue, and still receive no meaningful assistance or resolution. I expected Amazon to investigate the return, help me obtain the information required for its own process, and provide a clear, consistent outcome. Instead, I was left feeling that the responsibility had been placed entirely on me, despite my repeated attempts to resolve the matter. I am deeply disappointed by how this was handled and believe Amazon South Africa needs to take greater accountability for customer complaints, improve communication between its consultants, and provide practical assistance rather than leaving customers to navigate unresolved issues on their own. My requested resolution is a proper investigation into the returned kettle, a clear explanation of the discrepancy, and a fair reconsideration of my refund.
1 reviews | Active since Feb 2023
Unresolved Refund and Extremely Poor Customer Service
I purchased a kettle from Amazon SA in April and returned it by June as it was leaking. I was subsequently informed that Amazon had apparently received an empty box instead of the kettle. I was initially advised that a refund could still be processed if I completed an incident report. I cooperated and completed the report, providing my ***. However, I could not locate the *** required, so I contacted customer service for assistance, several TIMES!!! What followed was a frustrating back-and-forth via email and telephone. I spoke to approximately four to seven consultants, yet not one was able to meaningfully assist me in locating the *** or resolving the issue including one of the managers. Instead, I repeatedly received responses indicating that they could not provide me with the *** if I could not find it on my side. Despite my efforts to follow their procedures and provide the necessary information, I was left to figure everything out myself. To make matters worse, I am now being told that Amazon cannot issue a refund or offer any resolution because the matter is supposedly not an error on their side. This is particularly disappointing considering that I was initially advised that a refund/exchange was possible, provided I completed the incident report. I eventually stopped pursuing the matter because I was exhausted by the endless back-and-forth over a kettle. However, the value of the product does not excuse the lack of assistance or the poor customer experience. My frustration is not simply about the refund. It is about having to contact multiple consultants, repeatedly explain the same issue, and still receive no meaningful assistance or resolution. I expected Amazon to investigate the return, help me obtain the information required for its own process, and provide a clear, consistent outcome. Instead, I was left feeling that the responsibility had been placed entirely on me, despite my repeated attempts to resolve the matter. I am deeply disappointed by how this was handled and believe Amazon South Africa needs to take greater accountability for customer complaints, improve communication between its consultants, and provide practical assistance rather than leaving customers to navigate unresolved issues on their own. My requested resolution is a proper investigation into the returned kettle, a clear explanation of the discrepancy, and a fair reconsideration of my refund.
1 reviews | Active since Oct 2026
Horrible and used bag delivered ! Didn't even come close to way that I ordered
I ordered a toddler bag from Amazon and when it came it was in such a horrible state that the wheels where torn and the bag was scratched : a day after I requested for collection of which it was done on the day. I opted for a wallet refund so that I can re order that bag and guess what , the refund will be done on the 20th whereas the whole pony of me ordering that bag was format to be here before the 16th October as it's my daughters 3rd bday and we are supposed to go away. Terrible service . You speak to a consultant you are transferred from pillar to post ! Amazon I did nothing wrong I don't even want that money back . I just want a bag for my daughter 😡😡😡😡 don't buy from them : I wish I could attach a picture: the agents there are telling me that they can't do anything imagine/ 3 weeks of waiting for a bag
1 reviews | Active since Oct 2026
Horrible and used bag delivered ! Didn't even come close to way that I ordered
I ordered a toddler bag from Amazon and when it came it was in such a horrible state that the wheels where torn and the bag was scratched : a day after I requested for collection of which it was done on the day. I opted for a wallet refund so that I can re order that bag and guess what , the refund will be done on the 20th whereas the whole pony of me ordering that bag was format to be here before the 16th October as it's my daughters 3rd bday and we are supposed to go away. Terrible service . You speak to a consultant you are transferred from pillar to post ! Amazon I did nothing wrong I don't even want that money back . I just want a bag for my daughter 😡😡😡😡 don't buy from them : I wish I could attach a picture: the agents there are telling me that they can't do anything imagine/ 3 weeks of waiting for a bag
1 reviews | Active since Mar 2009
Selling items not in stock
DO NOT allow for items to be purchased if there's no stock. We the PAYING CUSTOMER cannot rely on "hopefully" there is stock and "hopefully" you will get it, otherwise just wait a week and if no stock then it will be cancelled and then wait another week for a refund. This will push us back to other online retailers (like Takealot or Bobshop).
1 reviews | Active since Mar 2009
Selling items not in stock
DO NOT allow for items to be purchased if there's no stock. We the PAYING CUSTOMER cannot rely on "hopefully" there is stock and "hopefully" you will get it, otherwise just wait a week and if no stock then it will be cancelled and then wait another week for a refund. This will push us back to other online retailers (like Takealot or Bobshop).
1 reviews | Active since Aug 2020
Fast to deliver products, Poor Accountability when products are defective.
Multiple false advertising, Product tampering, Lack of *** Service, Zero Empathy from Call Centre Agents, Negative energy from 1st line Management, Zero recourse for poor service and delayed refunds.
1 reviews | Active since Aug 2020
Fast to deliver products, Poor Accountability when products are defective.
Multiple false advertising, Product tampering, Lack of *** Service, Zero Empathy from Call Centre Agents, Negative energy from 1st line Management, Zero recourse for poor service and delayed refunds.