Replied to 100% of negative reviews
Reply time on negative reviews: 86h 31m
Reply Time
86h 31m
Replied to 100% of negative reviews
Reply time on negative reviews: 86h 31m
Nov '25 - Oct '26
Frequently Asked Questions About Alpha
How is Alpha rated on Hellopeter?
Hellopeter has tracked Alpha across 143 reviews. Alpha hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Alpha? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2015
How is a aluminum window from blowing out from the 6th floor not covered.
I processed my claim over a month ago for a window that flew out of my apartment during the heavy winds. Obviously being my window It was an emergency replacement i had to do and Alpha could not care less. They repudiated my claim a month later.
1 reviews | Active since Aug 2015
How is a aluminum window from blowing out from the 6th floor not covered.
I processed my claim over a month ago for a window that flew out of my apartment during the heavy winds. Obviously being my window It was an emergency replacement i had to do and Alpha could not care less. They repudiated my claim a month later.
1 reviews | Active since Mar 2009
Business Owners Beware of Alpha Insure
I am extremely disappointed with the service received from Alpha Insure. We insured our business TV equipment for approximately R69,000, and when one of the TVs broke, the initial offer made to us was only R10,000. That amount was completely unreasonable considering the insured value of the item. After refusing to accept such a low payout, we were then told that a replacement would be arranged through another company. However, we are now expected to accept delivery of equipment without any proper assurance that it is the correct specification, in good condition, or even fully functional. To make matters worse, we are apparently expected to carry the risk if the replacement arrives damaged, incomplete, incorrect, or faulty. On top of that, Alpha Insure now expects us to pay the excess before the replacement is even delivered. That is completely unacceptable. We are not prepared to pay an excess upfront for equipment that we have not inspected, tested, or even received yet. Deliver the correct replacement screen first, ensure that it is working properly, and then the excess can be paid. This is unacceptable. As a paying client, I would expect an insurance company to take responsibility for ensuring that a valid claim is settled fairly and professionally, without shifting the risk and inconvenience onto the customer. The entire process has been frustrating, stressful, and poorly handled. Based on this experience, I cannot recommend Alpha Insure to other business owners looking for reliable insurance cover.
1 reviews | Active since Mar 2009
Business Owners Beware of Alpha Insure
I am extremely disappointed with the service received from Alpha Insure. We insured our business TV equipment for approximately R69,000, and when one of the TVs broke, the initial offer made to us was only R10,000. That amount was completely unreasonable considering the insured value of the item. After refusing to accept such a low payout, we were then told that a replacement would be arranged through another company. However, we are now expected to accept delivery of equipment without any proper assurance that it is the correct specification, in good condition, or even fully functional. To make matters worse, we are apparently expected to carry the risk if the replacement arrives damaged, incomplete, incorrect, or faulty. On top of that, Alpha Insure now expects us to pay the excess before the replacement is even delivered. That is completely unacceptable. We are not prepared to pay an excess upfront for equipment that we have not inspected, tested, or even received yet. Deliver the correct replacement screen first, ensure that it is working properly, and then the excess can be paid. This is unacceptable. As a paying client, I would expect an insurance company to take responsibility for ensuring that a valid claim is settled fairly and professionally, without shifting the risk and inconvenience onto the customer. The entire process has been frustrating, stressful, and poorly handled. Based on this experience, I cannot recommend Alpha Insure to other business owners looking for reliable insurance cover.
1 reviews | Active since Feb 2026
Car insurance
I took out insurance for my BMW X3 with Alpha Insurance. In 2023 I was involved in a motor hijacking in Tembisa. Hijackers took my car and left me in the bushes. I opened a case with SAPS and the case was handled by DPCI. My car was later recovered by SAPS in a roadblock and it had bullet riddles around it. Alpha Insurance refused to do anything about my hijacker and constantly told me that SAPS is investigating. I approached lawyers the first time- Alpha was not cooperative or helpful to them- always telling my lawyers that the matter is with the Hawks. In 2025 I got new lawyers who wrote to Alpha demanding to know about my car and when they would repair it. My lawyers told Alpha that the Hawks investigation was long concluded. Alpha kept on hiding behind the Hawks investigation to delay or frustrate my claim. Eventually after my lawyers letter of demand Alpha Insurabce agreed to fix my car. This was in April 2025. Alpha booked my car for repairs at BMW Northcliff since then. Up to now my car is still with BMW Northcliff and they have done very little to no work. Alpha and BMW now claim the car has no head unit and that it was taken by the hawks during their investigation. Alpha Insurance now wants me to be the one getting the head unit from the Hawks when that is their responsibility as insurer. In emails to my lawyers Alpha Insurance has said thee only thing delaying and missing is the head unit. They have done absolutely nothing about the head unit. They have not even made attempts to contact the hawks or Crash Group. Email from their lawyer, Ryan Da Silva said they are not responsible for the delays in my car or the head unit. I’ve been without a car since 2023 and I have been paying my insurance premium every month without fail. I’m a medical doctor who’s paying for a car I don’t have. Alpha Insurance has never even bothered to give me alternative transport. This is very very bad insurance. Please stay away from them. I have since taken my case to the ombudsman.
1 reviews | Active since Feb 2026
Car insurance
I took out insurance for my BMW X3 with Alpha Insurance. In 2023 I was involved in a motor hijacking in Tembisa. Hijackers took my car and left me in the bushes. I opened a case with SAPS and the case was handled by DPCI. My car was later recovered by SAPS in a roadblock and it had bullet riddles around it. Alpha Insurance refused to do anything about my hijacker and constantly told me that SAPS is investigating. I approached lawyers the first time- Alpha was not cooperative or helpful to them- always telling my lawyers that the matter is with the Hawks. In 2025 I got new lawyers who wrote to Alpha demanding to know about my car and when they would repair it. My lawyers told Alpha that the Hawks investigation was long concluded. Alpha kept on hiding behind the Hawks investigation to delay or frustrate my claim. Eventually after my lawyers letter of demand Alpha Insurabce agreed to fix my car. This was in April 2025. Alpha booked my car for repairs at BMW Northcliff since then. Up to now my car is still with BMW Northcliff and they have done very little to no work. Alpha and BMW now claim the car has no head unit and that it was taken by the hawks during their investigation. Alpha Insurance now wants me to be the one getting the head unit from the Hawks when that is their responsibility as insurer. In emails to my lawyers Alpha Insurance has said thee only thing delaying and missing is the head unit. They have done absolutely nothing about the head unit. They have not even made attempts to contact the hawks or Crash Group. Email from their lawyer, Ryan Da Silva said they are not responsible for the delays in my car or the head unit. I’ve been without a car since 2023 and I have been paying my insurance premium every month without fail. I’m a medical doctor who’s paying for a car I don’t have. Alpha Insurance has never even bothered to give me alternative transport. This is very very bad insurance. Please stay away from them. I have since taken my case to the ombudsman.
1 reviews | Active since May 2018
Thuleka Maphangwana - Bad Third Party Claims
I have had an extremely frustrating and disappointing experience with Thuleka Maphangwana during my claims process. She has been consistently unresponsive — my calls go unanswered, my emails are ignored, and there has been no follow-up from her side at all. My vehicle was damaged when one of their clients drove into it. I submitted every document they requested, and I even received written confirmation that my claim would be paid out. Despite this, I still have not been paid, and I have received no meaningful updates or assistance. I have been forced to chase for information repeatedly, with absolutely no support. The lack of communication, responsiveness, and accountability is unacceptable. I am extremely dissatisfied with how my claim has been handled and feel completely let down by the service I have received.
1 reviews | Active since May 2018
Thuleka Maphangwana - Bad Third Party Claims
I have had an extremely frustrating and disappointing experience with Thuleka Maphangwana during my claims process. She has been consistently unresponsive — my calls go unanswered, my emails are ignored, and there has been no follow-up from her side at all. My vehicle was damaged when one of their clients drove into it. I submitted every document they requested, and I even received written confirmation that my claim would be paid out. Despite this, I still have not been paid, and I have received no meaningful updates or assistance. I have been forced to chase for information repeatedly, with absolutely no support. The lack of communication, responsiveness, and accountability is unacceptable. I am extremely dissatisfied with how my claim has been handled and feel completely let down by the service I have received.