Business Owners Beware of Alpha Insure

I am extremely disappointed with the service received from Alpha Insure. We insured our business TV equipment for approximately R69,000, and when one of the TVs broke, the initial offer made to us was only R10,000. That amount was completely unreasonable considering the insured value of the item.

After refusing to accept such a low payout, we were then told that a replacement would be arranged through another company. However, we are now expected to accept delivery of equipment without any proper assurance that it is the correct specification, in good condition, or even fully functional. To make matters worse, we are apparently expected to carry the risk if the replacement arrives damaged, incomplete, incorrect, or faulty.

On top of that, Alpha Insure now expects us to pay the excess before the replacement is even delivered. That is completely unacceptable. We are not prepared to pay an excess upfront for equipment that we have not inspected, tested, or even received yet. Deliver the correct replacement screen first, ensure that it is working properly, and then the excess can be paid.

This is unacceptable. As a paying client, I would expect an insurance company to take responsibility for ensuring that a valid claim is settled fairly and professionally, without shifting the risk and inconvenience onto the customer.

The entire process has been frustrating, stressful, and poorly handled. Based on this experience, I cannot recommend Alpha Insure to other business owners looking for reliable insurance cover.