Based on recent customer reviews, Alora is facing severe and consistent dissatisfaction from its customer base. A recurring theme is non-delivery of paid orders, with customers consistently mentioning that items never arrive despite full payment, sometimes waiting many months or over a year. Reviewers repeatedly highlight a complete absence of communication, unanswered follow-up emails, and a lack of accessible contact channels. Many customers express distrust toward the brand, questioning its legitimacy and warning others against purchasing. Refund requests appear to go unresolved, deepening frustration and damaging confidence in the business.
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Alora
What do customers say about Alora?
Based on recent customer reviews, Alora is facing severe and consistent dissatisfaction from its customer base. A recurring theme is non-delivery of paid orders, with customers consistently mentioning that items never arrive despite full payment, sometimes waiting many months or over a year. Reviewers repeatedly highlight a complete absence of communication, unanswered follow-up emails, and a lack of accessible contact channels. Many customers express distrust toward the brand, questioning its legitimacy and warning others against purchasing. Refund requests appear to go unresolved, deepening frustration and damaging confidence in the business.
Is Alora trustworthy?
Alora has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Alora across 47 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Alora clothing is a ****
I placed an order on th 14th of August for 3 items and the only communication i recieved was the confirmation of payment since then , nothing. I even sent them an email but there was no response and i believe that they ****med me
1 reviews | Active since Sept 2026
Alora clothing is a ****
I placed an order on th 14th of August for 3 items and the only communication i recieved was the confirmation of payment since then , nothing. I even sent them an email but there was no response and i believe that they ****med me
1 reviews | Active since Jul 2025
Two Months without my order – I want my money refunded
I am extremely disappointed with my experience with Alora SA. I placed an order with Alora and, despite the promised delivery period having passed, I still have not received my order. It has now been approximately Two months, and the matter remains unresolved. Alora previously acknowledged that my order was delayed and advised that the matter had been escalated. However, despite this, I have still not received my order or a satisfactory resolution. Communication has also been extremely frustrating. I have been unable to get a proper response regarding the status of my order, and my attempts to obtain an update have not resulted in a satisfactory resolution. At this stage, I no longer want the order. I simply want my money refunded. I paid for the purchase using Payflex. However, when I reviewed the payment notification/transaction information, the payment reflected “Netcash – Sucra Alora Johannes.” This has added to my concerns about the transaction, and I am currently trying to establish the appropriate process for disputing the payment and recovering my money. I have also come across other consumers raising concerns about their experiences with Alora, which has made me increasingly worried about my own unresolved order. I have seen reports from other customers who claim to have been waiting for their orders or resolutions for extended periods, including reports dating back to 2024. What I find particularly concerning is that, while my order remains unresolved and I am still waiting for a refund or proper communication, I continue to see Alora actively advertising and promoting their products across various social media platforms. As a customer who has now been waiting for approximately Two Months without a satisfactory resolution, it is frustrating to see ongoing advertising and promotions while existing customer matters remain unresolved. I am sharing this review not only to document my own experience, but also to warn other consumers to exercise extreme caution before purchasing from Alora. Based on my experience and the other customer complaints I have come across, I would strongly advise consumers to refrain themselves from placing an order. What makes this experience even more heartbreaking is that I genuinely wanted to support a local South African business. It is disappointing to support a local business with the expectation of receiving the same level of service and commitment in return, only to end up feeling ignored and let down. I hope Alora will take this complaint seriously, provide a clear response, and process my full refund without any further unnecessary delays.
1 reviews | Active since Jul 2025
Two Months without my order – I want my money refunded
I am extremely disappointed with my experience with Alora SA. I placed an order with Alora and, despite the promised delivery period having passed, I still have not received my order. It has now been approximately Two months, and the matter remains unresolved. Alora previously acknowledged that my order was delayed and advised that the matter had been escalated. However, despite this, I have still not received my order or a satisfactory resolution. Communication has also been extremely frustrating. I have been unable to get a proper response regarding the status of my order, and my attempts to obtain an update have not resulted in a satisfactory resolution. At this stage, I no longer want the order. I simply want my money refunded. I paid for the purchase using Payflex. However, when I reviewed the payment notification/transaction information, the payment reflected “Netcash – Sucra Alora Johannes.” This has added to my concerns about the transaction, and I am currently trying to establish the appropriate process for disputing the payment and recovering my money. I have also come across other consumers raising concerns about their experiences with Alora, which has made me increasingly worried about my own unresolved order. I have seen reports from other customers who claim to have been waiting for their orders or resolutions for extended periods, including reports dating back to 2024. What I find particularly concerning is that, while my order remains unresolved and I am still waiting for a refund or proper communication, I continue to see Alora actively advertising and promoting their products across various social media platforms. As a customer who has now been waiting for approximately Two Months without a satisfactory resolution, it is frustrating to see ongoing advertising and promotions while existing customer matters remain unresolved. I am sharing this review not only to document my own experience, but also to warn other consumers to exercise extreme caution before purchasing from Alora. Based on my experience and the other customer complaints I have come across, I would strongly advise consumers to refrain themselves from placing an order. What makes this experience even more heartbreaking is that I genuinely wanted to support a local South African business. It is disappointing to support a local business with the expectation of receiving the same level of service and commitment in return, only to end up feeling ignored and let down. I hope Alora will take this complaint seriously, provide a clear response, and process my full refund without any further unnecessary delays.
1 reviews | Active since Jun 2026
Disappointed
Good afternoon. I have bought clothes with Alora on the 23rd July 2026 and I received an email saying they are in process but their status doesn’t change and since then I haven’t received any correspondence from them, i used your Account, can you please Assist in tracking them and finding out about my delivery as they are not responding to my emails and while you guys debited the first payment from my Account, my order number is 11050 and I’m surprised why they taking this long, rather I get the refund so that you guys can also take your credit money back because now I suspect that this is a ****.
1 reviews | Active since Jun 2026
Disappointed
Good afternoon. I have bought clothes with Alora on the 23rd July 2026 and I received an email saying they are in process but their status doesn’t change and since then I haven’t received any correspondence from them, i used your Account, can you please Assist in tracking them and finding out about my delivery as they are not responding to my emails and while you guys debited the first payment from my Account, my order number is 11050 and I’m surprised why they taking this long, rather I get the refund so that you guys can also take your credit money back because now I suspect that this is a ****.
1 reviews | Active since Apr 2024
Alora ****mers you willNever get what you buy and never refunded
I have been waiting for my order since October 2024 until today I have never received it, I have been writing emails, dms, trying to call this store with no luck and no replies, never ever order anything from Alora clothing it’s a **** you will never get what you purchased and you will never be refunded, spread the word this company/clothing store needs to be highlighted as ****mers even it’s owner needs to account for what it is doing to people’s money,
1 reviews | Active since Apr 2024
Alora ****mers you willNever get what you buy and never refunded
I have been waiting for my order since October 2024 until today I have never received it, I have been writing emails, dms, trying to call this store with no luck and no replies, never ever order anything from Alora clothing it’s a **** you will never get what you purchased and you will never be refunded, spread the word this company/clothing store needs to be highlighted as ****mers even it’s owner needs to account for what it is doing to people’s money,
1 reviews | Active since Jun 2026
RAN WITH MY MONEY
I have been trying to get my refund for years (April 2024), I tried dms, email, everything and I still haven’t received my refund as promised. The order is 6221. Please don't buy from this company, they can't be trusted.
1 reviews | Active since Jun 2026
RAN WITH MY MONEY
I have been trying to get my refund for years (April 2024), I tried dms, email, everything and I still haven’t received my refund as promised. The order is 6221. Please don't buy from this company, they can't be trusted.
1 reviews | Active since Feb 2020
ALORA is a ****mer
****mer! Do NOT purchase from this company! I have had their WhatsApp and Followimg them on Instagram for atleast 5 years. I made a purchase on their website, the delivery has been pending for 5 months, they ignore your dms and block your calls, fortunately enough FNB was able to reverse the purchase after 5 months as I used a credit card.
1 reviews | Active since Feb 2020
ALORA is a ****mer
****mer! Do NOT purchase from this company! I have had their WhatsApp and Followimg them on Instagram for atleast 5 years. I made a purchase on their website, the delivery has been pending for 5 months, they ignore your dms and block your calls, fortunately enough FNB was able to reverse the purchase after 5 months as I used a credit card.
1 reviews | Active since Dec 2016
Alora refunded
I finally received my refund from alora using all the complaints channels available to consumers. All I'm gonna say is that Alora is a disgrace. I am willing to assist for free with information on how to get your refund. Email ***
1 reviews | Active since Dec 2016
Alora refunded
I finally received my refund from alora using all the complaints channels available to consumers. All I'm gonna say is that Alora is a disgrace. I am willing to assist for free with information on how to get your refund. Email ***
1 reviews | Active since Apr 2026
Unhappy customer
I formally raise a complain regarding purchase i made on 27 September 2024 with order number 7841. To date I haven't received my items or any response regarding my order,despite sending multiple follow-up emails requesting an update on my order.lack of communication from the store has remained an issue till to date .
1 reviews | Active since Apr 2026
Unhappy customer
I formally raise a complain regarding purchase i made on 27 September 2024 with order number 7841. To date I haven't received my items or any response regarding my order,despite sending multiple follow-up emails requesting an update on my order.lack of communication from the store has remained an issue till to date .