Two Months without my order – I want my money refunded

I am extremely disappointed with my experience with Alora SA.

I placed an order with Alora and, despite the promised delivery period having passed, I still have not received my order. It has now been approximately Two months, and the matter remains unresolved.

Alora previously acknowledged that my order was delayed and advised that the matter had been escalated. However, despite this, I have still not received my order or a satisfactory resolution.

Communication has also been extremely frustrating. I have been unable to get a proper response regarding the status of my order, and my attempts to obtain an update have not resulted in a satisfactory resolution.

At this stage, I no longer want the order. I simply want my money refunded.

I paid for the purchase using Payflex. However, when I reviewed the payment notification/transaction information, the payment reflected “Netcash – Sucra Alora Johannes.” This has added to my concerns about the transaction, and I am currently trying to establish the appropriate process for disputing the payment and recovering my money.

I have also come across other consumers raising concerns about their experiences with Alora, which has made me increasingly worried about my own unresolved order. I have seen reports from other customers who claim to have been waiting for their orders or resolutions for extended periods, including reports dating back to 2024.

What I find particularly concerning is that, while my order remains unresolved and I am still waiting for a refund or proper communication, I continue to see Alora actively advertising and promoting their products across various social media platforms.

As a customer who has now been waiting for approximately Two Months without a satisfactory resolution, it is frustrating to see ongoing advertising and promotions while existing customer matters remain unresolved.

I am sharing this review not only to document my own experience, but also to warn other consumers to exercise extreme caution before purchasing from Alora. Based on my experience and the other customer complaints I have come across, I would strongly advise consumers to refrain themselves from placing an order.

What makes this experience even more heartbreaking is that I genuinely wanted to support a local South African business. It is disappointing to support a local business with the expectation of receiving the same level of service and commitment in return, only to end up feeling ignored and let down.

I hope Alora will take this complaint seriously, provide a clear response, and process my full refund without any further unnecessary delays.