Based on recent customer reviews, Aldo is drawing heavy criticism for its online ordering and after sales processes. Shoppers repeatedly describe part shipments, out of stock cancellations, late Black Friday deliveries and refunds that remain unpaid for weeks despite proof of payment being issued. Emails to the help desk and Facebook queries reportedly go unanswered, and store level exchange refusals frustrate buyers further. Product durability is a second major concern, with bags peeling and shoes disintegrating at premium price points. Bright spots include courteous in store assistance at Gateway and occasional efficient telephone query resolution.
TrustIndex
2.2
NPS Score
-67
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Aldo
What do customers say about Aldo?
Based on recent customer reviews, Aldo is drawing heavy criticism for its online ordering and after sales processes. Shoppers repeatedly describe part shipments, out of stock cancellations, late Black Friday deliveries and refunds that remain unpaid for weeks despite proof of payment being issued. Emails to the help desk and Facebook queries reportedly go unanswered, and store level exchange refusals frustrate buyers further. Product durability is a second major concern, with bags peeling and shoes disintegrating at premium price points. Bright spots include courteous in store assistance at Gateway and occasional efficient telephone query resolution.
Is Aldo trustworthy?
Aldo has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. Hellopeter has tracked Aldo across 191 total reviews. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2021
Uncomfortable and painful footwear
I am writing this review to express my absolute disappointment with Aldo's complete lack of customer support. I bought two pairs of heels from the Aldo store at Cresta Mall. Both pairs are completely unwearable because the material is incredibly hard and painful. They hurt my feet so badly that I will never be able to wear them again. I am incredibly shocked by this because I have been a loyal customer of Aldo for a long time. I have bought numerous pairs of heels and sneakers from them before and have never had any quality or comfort issues like this. What makes this situation worse is the terrible customer service. I tried messaging Aldo on WhatsApp in Sept and received blue tick. I have since tried reaching out via ***, social media DM, and I am being completely ignored. I have my proof of payment and photos of the unwearable shoes ready. I am asking for someone from Aldo management or senior customer care to contact me immediately to resolve this. Thank you - Ngiyabonga.
1 reviews | Active since Sept 2021
Uncomfortable and painful footwear
I am writing this review to express my absolute disappointment with Aldo's complete lack of customer support. I bought two pairs of heels from the Aldo store at Cresta Mall. Both pairs are completely unwearable because the material is incredibly hard and painful. They hurt my feet so badly that I will never be able to wear them again. I am incredibly shocked by this because I have been a loyal customer of Aldo for a long time. I have bought numerous pairs of heels and sneakers from them before and have never had any quality or comfort issues like this. What makes this situation worse is the terrible customer service. I tried messaging Aldo on WhatsApp in Sept and received blue tick. I have since tried reaching out via ***, social media DM, and I am being completely ignored. I have my proof of payment and photos of the unwearable shoes ready. I am asking for someone from Aldo management or senior customer care to contact me immediately to resolve this. Thank you - Ngiyabonga.
1 reviews | Active since Apr 2011
Poor Service
The service I got from Aldo online is so disappointing. I placed an online order for 2 pairs of shoes but I only received 1 pair. I was only informed after I followed up that the item is out of stock. What is disappointing is when I placed the order there was still more stock (i know this because I checked by adding more items of the same size). Now because your own incompetence I'm not getting the item because it is out of stock and I had to call for me to know about this.
1 reviews | Active since Apr 2011
Poor Service
The service I got from Aldo online is so disappointing. I placed an online order for 2 pairs of shoes but I only received 1 pair. I was only informed after I followed up that the item is out of stock. What is disappointing is when I placed the order there was still more stock (i know this because I checked by adding more items of the same size). Now because your own incompetence I'm not getting the item because it is out of stock and I had to call for me to know about this.
1 reviews | Active since Mar 2022
Exceptional Service
I went to Aldo Gateway looking for a gift for my friend’s birthday, as soon as I enter the store the guy by the name of Bafana welcomed me with warm hands, he is passionate about what he does, offered varieties to choose from , he even went to the back to check for the specific bag I liked and unfortunately it was the last one and I opted for another one I liked. It’s people like Badara who will make customers want to come back to the Store for his excellent customer service.
1 reviews | Active since Mar 2022
Exceptional Service
I went to Aldo Gateway looking for a gift for my friend’s birthday, as soon as I enter the store the guy by the name of Bafana welcomed me with warm hands, he is passionate about what he does, offered varieties to choose from , he even went to the back to check for the specific bag I liked and unfortunately it was the last one and I opted for another one I liked. It’s people like Badara who will make customers want to come back to the Store for his excellent customer service.
1 reviews | Active since Aug 2021
Poor quality
Lets talk about Aldo, I bought A bag for R1 600 neh, and the zip was giving me problems. I have tried reach out, i have sent emils also tried sending them messages on their Facebook page, also dropped comments about my concern but they are deleting the comments. I am soooo angry and disappointed at them. Their bags are expensive for them to ignore customer care services issues. Cant buy a bag at that price and be ignored like that. Their customer service is really poor. Today i finally decided to call them and the guy i was talking to was very very rude he didn't even wanna explain why they did not answer emails or why were they deleting the facebook comments. ALDO South africa/ALDO shoes/ ALDO bags im so disappointed
1 reviews | Active since Aug 2021
Poor quality
Lets talk about Aldo, I bought A bag for R1 600 neh, and the zip was giving me problems. I have tried reach out, i have sent emils also tried sending them messages on their Facebook page, also dropped comments about my concern but they are deleting the comments. I am soooo angry and disappointed at them. Their bags are expensive for them to ignore customer care services issues. Cant buy a bag at that price and be ignored like that. Their customer service is really poor. Today i finally decided to call them and the guy i was talking to was very very rude he didn't even wanna explain why they did not answer emails or why were they deleting the facebook comments. ALDO South africa/ALDO shoes/ ALDO bags im so disappointed
1 reviews | Active since Nov 2016
Exceptional Customer Service
I called in today to query my online order and I was assisted by Fiona. She assisted me in a polite and professional manner. My query was resolved within an hour. Thank you for the awesome service
1 reviews | Active since Jun 2026
Unfulfilled Refund of Lost shoes
I was assured that the a proof of payment would be sent today, yet I have still not received it. This follows previous assurances that the refund was being processed and that the POP would be provided last week. I am extremely disappointed with the level of customer service I have received throughout this matter. What began with the loss of the shoes has now been compounded by repeated delays and unfulfilled commitments regarding the refund and proof of payment. Can you finalise my refund.
1 reviews | Active since Jun 2026
Unfulfilled Refund of Lost shoes
I was assured that the a proof of payment would be sent today, yet I have still not received it. This follows previous assurances that the refund was being processed and that the POP would be provided last week. I am extremely disappointed with the level of customer service I have received throughout this matter. What began with the loss of the shoes has now been compounded by repeated delays and unfulfilled commitments regarding the refund and proof of payment. Can you finalise my refund.