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AidCall

Verified Business
|4.5
21 Reviews (last 12 months)
Responds in 136h 13m
Performance(last 12 months):
Trustindex Rating
7.3
#16
Reply Time
136h 13m
NPS Score
75Very Likely

Replied to 100% of negative reviews

Reply time on negative reviews: 65h 28m

Review Distribution
4.5|21 Reviews

Nov '25 - Oct '26

Frequently Asked Questions About AidCall

Is AidCall trustworthy?

AidCall has a TrustIndex of 7.3 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 65 hours 28 min. Hellopeter has tracked AidCall across 59 total reviews. How is the TrustIndex calculated? →

Recent reviews (21)

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Share Your Experience
CP
Claire P

1 reviews | Active since May 2021

26 Oct 2026, 12:26

Fast non questions asked service

On the 10th of October, we had to push the button as my 92-year-old mother was having a seizure (first time ever). The operator was amazing, dispatching the ambulance without hesitation and checking in with us every 5 minutes to update us on where the ambulance was and the ETA. ER24 crew, as always, were super kind and professional. This is not the first time we have had to "push the button". I cannot recommend this service enough if you are elderly or have elderly parents or relatives who might require medical backup in a hurry.

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Hennie E

1 reviews | Active since Feb 2015

20 Oct 2026, 11:22

Excellent service and very caring

Excellent service and very caring. They people went out of their way to assist us and we now have peace of mind with the contact.

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Helen G

1 reviews | Active since May 2025

29 Sept 2026, 16:27

It was trouble and stress free from start to finish

It was trouble and stress free from start to finish

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Karin K

1 reviews | Active since Sept 2026

22 Sept 2026, 01:35

I need proper advice why the Battery goes flat after such a short time

I need proper advice why the Battery goes flat after such a short time

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Daniel D

1 reviews | Active since Aug 2026

30 Aug 2026, 22:08

Their response is quick and courteous

Their response is quick and courteous. I am very satisfied satisfied.

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JOAN Wesley.pienaar

1 reviews | Active since Aug 2026

28 Aug 2026, 12:18

Very pleasant..Darri...

Very pleasant..Darrin was a real gentleman....he was kind and patient and explained all I needed to know.So far I am very impressed with AID CALL

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Wendy W

1 reviews | Active since Jan 2015

28 Aug 2026, 11:30

Just got one but so far service looks good

Just got one but so far service looks good. Quick response on test.

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Wesley W

1 reviews | Active since Aug 2026

19 Aug 2026, 13:45

Brilliant product

Brilliant product. Amazing professionalisation and support from Shaun (who visited us) and the head office team as well. Highly recommend

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