Pathetic service

i did an application on the 23/09/2024..within 4 days i advise them that i was no longer interested with taking a contract.i was told it was fine and i can reapply at any time.on the 29/10/2024 the debited my account for R441 for something that i had cancelled.when called the on the 30/10/2024 i was told that they need to check what happen.i spoke to several ladies named Linkie,Zinande and Magdeline...i was told that i should wait 7 days in order for the phone to be sent back to them.when called back after the 7 days spoke to Linkie still no satisfaction.i called in again on the 13/11/2024 spoke to Zinznde who advised me that Linkie would call and advise me of the outcome.which i did not recieve that call. i called in today the 14/11/2024 spoke to Magdeline who sent me a cancellation form and advise that i should await feedback for my refund.Higly frustrated very poor pathetic service.would not recommend AFRICA MOBILE TO ANYONE