Pathetic Service

I entered into a mobile contract with Africa Mobile, and before the device was even delivered on 11 June 2025, they debit my account on 10 June 2025.

From day one, the phone has been useless! I cannot use it at all because it's screen-locked, asking for a password that I never set. I contacted Africa Mobile immediately – made multiple calls – and was finally given a password, which turned out to be completely incorrect.

In desperation, I went to a Samsung store, only to be told it’s a software issue and not a user problem. Now, instead of taking responsibility, Africa Mobile has the audacity to instruct me to book the phone in at a Samsung centre 40km away – adding insult to injury!

This is ridiculous. I paid for a working device, and now I'm expected to do the legwork for their blunder. Meanwhile, they’ve already taken my money, and I’m sitting with a phone I can’t even unlock. What kind of service is this?!

Africa Mobile – either deliver what I paid for or refund me. I refuse to be pushed around for your technical incompetence.