Insurance claim

Hi,

I have sent them an email regarding my lost phone about a week ago and I have not received any updates on what I need to do or what the next steps are.

According to my contract with them I am paying for insurance as well inclusive of my monthly installment so now I am not certain what is happening with this is now affecting me negatively as I do not have a mobile which I require on a daily basis.

@Africa Mobile Kindly contact me back regarding the above on *** Alt No: ***