costomer complaint

Dear Africa Mobile,

I'm writing to express my disappointment and frustrations with the service I've received from Africa Mobile. Despite numerous attempts to resolve the issue, I remain without my phone, which has been in for repairs for 8(Eight) months now.

Yes, I know that I have skipped 3(three) payments of which yes is not a good thing to do, I felt it that it is not fair on my site to pay for something that is not in my possession. I received a massage notifying me that I have been handed for collection whereas I made a payment last November Month end and yet still receiving calls from the collection but still the phone is not in my possession. Do you guys really understand how frustrating this is?

We tried to sort out this payment thing, and I made a payment on the 1st of December. But the experience has been stressful and inconvenient. I've provided my contact details multiple times, but the issue persists.

Given I have tried contacting your company multiple times and haven't gotten anywhere, I think it's time to escalate this further.

I am going to lodge a complaint with the regulatory body, ICASA (Independent Communications Authority of South Africa) in SA.

I have kept all the record of my interactions with Africa Mobile (calls, WhatsApp texts and emails)

That was the email i wrote even today no respond