Complaint

Please help me to get my money back from African Mobile after accepting their contract but till today I haven't received the phone but they debited Ŕ1425 my last money on the 23rd December 2023 after numerous calls to ask the call centre agents an email to cancel this contract the email doesn't go through and my bank tried to call them it doesn't go through bank can't reversed the money. I am heart broken because you can't reach them in these number