CELLPHONE DEVICE BLOCKED - PAYMENT WAS MADE

In November I signed up of a contract with AFrica Mobile, my debit order had to go off end December but it went off the beginning of December. After trying to contact them I reported them on HelloPeter and finally I received my phone end December. On the 25/01/2024 my device has been blocked. I have send them my proof of payment to the whatsapp number they provide, I also mailed them my proof of payment. Still my device is blocked as I need an verification code to unblock the device. I try phoning but the customer care number does not exist and the landline number is always busy. They can come and collect the cellphone and refund me or they must call me urgently on *** so my device can be opened. This is terrible service and I would not recommend them for any deal at all.