Zero support and communication

Utter disgust with absolutely and horrifically poor service!!!

We had fibre at our previous address but relocated to a new address. We cancelled the fibre and requested a relocation. Subsequently the following happened:

1. We still paying for fibre at previous address and not using it.

2. The new owners at our previous residence cannot activate their fibre due to Afrihost not cancelled with Frogfoot at yet!!!!!

3. We needed internet urgently and got LTE from Afrihost meaning we are now paying for fibre at the old address, which we are NOT using and we’re paying for LTE at new address as well!!!

4. Have zero details about when fibre will actually be installed at new address!!!

HORRIBLE SERVICE!!!

Surely Afrihost should consider people relocating as we’re still gonna use fibre at new address but now also paying for LTE whilst paying for unused fibre at previous residence.

I called Afrihost and requested to speak to a superior. Was placed on hold for 30min and then call dropped!!!

Clinton Swartz