Zero service. All promises.

My fibre has not been performing as per the agreed package that I subscribed to. I have a 1000Mbps down and 250Mbps up through Vuma. I get 50 to 100 Mbps, if I am lucky. Sometimes it is 0.1 Mbps. I have raised this on 15 March 2023. Ran through the troubleshooting with them and they said there is a problem with Vuma. They raised a ticket with Vuma (ISP-***). Vuma came on site on Sunday 19 March 2023 and tested the line, returning a -19dB SNR, leading them to conclude that the problem is with Afrihost. After a week of struggling through numerous troubleshooting and no results, I cancelled my contract, because they are not delivering on what I am paying for.

They have the audacity to decline my request to release the line immediately and even billed me for this month.

I would give it a zero, because that is the level of service you get.