Zero response from customer service

My Telkom line was down for a week. Afrihost hosts my line and is supposed to deal with Telkom on my behalf, however they did NOTHING. I had to contact Telkom myself and arrange for a tech to come out. <br> <br> I had since sent Afrihost an email on Monday. 11 April asking them to send by data balances and explain how my refund will work for the week I was disconnected. It is now Wednesday 13 April and I still have no response, that after I followed up. <br> <br> Appalling customer service, when you try to call them you are placed on hold for 30 - 45 minutes at a time. <br> <br>