ZERO CUSTOMER SERVICE

When I first signed up with Afrihost they were great. A year or two down the line, they are absolutely pathetic. No After hours Help desk that you can phone. You have to send an SMS to a number and then wait for 2 hours before someone returns your call. When you phone the help desk the next morning and ask to speak to the service manager, your first get told that he doesn't take calls and when you tell the consultant that you are not going to put the phone down, they then say he is in a meeting. You then ask to speak to the general manager and you are also told he doesn't take calls and then later he is also miraculously in a meeting. The consultant admits that they are short staffed and have problems. The problem is the service only gets worse whilst I still have to pay for a service that I am not getting and I cannot speak to anyone apart from one of the call center consultants who cannot make a decision. End of the day, I will be cancelling my contract with them and will not advise anyone to do business with this company.