"Your issue has been escalated" for over 6 months

I have been fighting them since 1 March

I am constantly throttled to the point where things time out and the dino game pops up. I live in the centre of town with full signal. This is not Lte this is throttling. Further evidence is that there is 0 packet loss, its not a network fault its the speed that I'm getting.

Have 3 open support tickets. They will blame you for a month, then admit its their side and say "your issue has been escalated". After repeating that for a month they literally just stop answering.

Guess what the call centre says "your issue has been escalated". Then when you say you been told that for months they say they'll look into it and call you back. They don't call you back